tT
tebza T
1 reviews | Active since Oct 2019
15 Aug 2023, 15:30
POOR SERVICE
LIE AFTER LIE. ONLY FEW PEOPLE KNOW THEIR JOB OR DUITES. WHEN COMING TO COMMUNCATION, POOR
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Replies (4)0
Replies (4)
Affinity Health's replyOfficial
15 Aug 2023, 15:45Good Day Tebza,
We thank you for taking the time to raise your concerns with us, here, on Hello Peter.
Please note that your complaint will be relayed to the Complaints Department for further investigation.
Kind regards,
Affinity Health Management Team.
We thank you for taking the time to raise your concerns with us, here, on Hello Peter.
Please note that your complaint will be relayed to the Complaints Department for further investigation.
Kind regards,
Affinity Health Management Team.
Affinity Health's reply15 Aug 2023, 15:45
Official
Good Day Tebza,
We thank you for taking the time to raise your concerns with us, here, on Hello Peter.
Please note that your complaint will be relayed to the Complaints Department for further investigation.
Kind regards,
Affinity Health Management Team.
We thank you for taking the time to raise your concerns with us, here, on Hello Peter.
Please note that your complaint will be relayed to the Complaints Department for further investigation.
Kind regards,
Affinity Health Management Team.
Affinity Health's replyOfficial
21 Aug 2023, 12:32Good Day Tebza,
We can confirm that a Complaints Officer was in contact with you and assisted accordingly in relation to your complaint.
We can also confirm that your claims were paid according to the benefit limitations and confirmation was sent on email.
Kind Regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer was in contact with you and assisted accordingly in relation to your complaint.
We can also confirm that your claims were paid according to the benefit limitations and confirmation was sent on email.
Kind Regards,
Affinity Health Management Team.
Affinity Health's reply21 Aug 2023, 12:32
Official
Good Day Tebza,
We can confirm that a Complaints Officer was in contact with you and assisted accordingly in relation to your complaint.
We can also confirm that your claims were paid according to the benefit limitations and confirmation was sent on email.
Kind Regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer was in contact with you and assisted accordingly in relation to your complaint.
We can also confirm that your claims were paid according to the benefit limitations and confirmation was sent on email.
Kind Regards,
Affinity Health Management Team.
tT
tebza T's updateReviewer Update
21 Aug 2023, 12:50Still, Affinity was at fault, why don't Affinity pay back the whole amount, Affinity sells a Lie, Period, the way Affinity contact its business is just a Lie, Poor communication, get rid of that WhatsApp platform, isn't working
tT
tebza T's update21 Aug 2023, 12:50
Reviewer Update
Still, Affinity was at fault, why don't Affinity pay back the whole amount, Affinity sells a Lie, Period, the way Affinity contact its business is just a Lie, Poor communication, get rid of that WhatsApp platform, isn't working
Affinity Health's replyOfficial
21 Aug 2023, 12:56Good Day Tebza,
Kindly note that email communication with all the requested information was sent through to you.
We unfortunately can not process claims for codes that are not covered on our formulary. If you have any further queries or complaints, please respond on email.
Kind Regards,
Affinity Health Management Team.
Kindly note that email communication with all the requested information was sent through to you.
We unfortunately can not process claims for codes that are not covered on our formulary. If you have any further queries or complaints, please respond on email.
Kind Regards,
Affinity Health Management Team.
Affinity Health's reply21 Aug 2023, 12:56
Official
Good Day Tebza,
Kindly note that email communication with all the requested information was sent through to you.
We unfortunately can not process claims for codes that are not covered on our formulary. If you have any further queries or complaints, please respond on email.
Kind Regards,
Affinity Health Management Team.
Kindly note that email communication with all the requested information was sent through to you.
We unfortunately can not process claims for codes that are not covered on our formulary. If you have any further queries or complaints, please respond on email.
Kind Regards,
Affinity Health Management Team.