Poor Response Even from a Supervisor

Good Day

Trust that you are well.

Like to express how i feel like my interest in joining meant like nothing.

Firstly i would like to give a big thumbs up to Nomthandazo Mlaba - splendid job in helping me and having my day to day plan activated without much time wasted.

However due to me changing to a combined plan i was told she was unable to assist and will get another consultant to help me from the 15th December i only received a call on the 4th January from Bhule who was a bit confused with my status and i asked him to get Nomthandazo or her supervisor to call me. However i had no response till i emailed Nomthando and she tried helping even in that case i waited till i received a call from Casslin Lebenya which i also explained my situation and i asked her to get her supervisor to call me, Yashveer Mungaroo called me requesting my info and was going to call me back but its a week now he hasn't. Then i get a call from Elgershaun Louw who tried helping but again i was given the bank details to make my premium payment and there again he was going to re question and explain about the plan to my mother which he not done till date.

My main concern is why do i have to go through so many consultants when i was helped by 1 and all was in order - because i wanted to upgrade my info was asked to be sent again. Nomthandazo did a great job in activating my day to day plan i do not see the need for me to re forward my info just to upgrade to combined plan within the same time frame. Elgershaun had emailed me the banking details but how do i pay my premium without proof of my new plan activated.

I found this company via research and i was happy with the plans especially because i was taking it out for my parents, but it seems like these consultants are not interested in having new members activated on their plans.

Thank You

Regards

Samantha