KB
Khungeka B
1 reviews | Active since Oct 2020
09 Oct 2024, 08:43
Poor payment record by affinity according to Mediclinic Somerset West
I took my daughter to ER at Mediclinic clinic at Somerset West. I was told that they struggle to get payment from the insurance therefore I will have to pay upfront and claim. After so many calls to the insurance they agreed to see us. But now they have not received the payment from the insurance and they are calling me everyday. I am paying monthly instalment to affinity in order to receive medical assistance as I currently don’t have money lying around.
Helpful (0)
Replies (6)0
Replies (6)
Affinity Health's replyOfficial
09 Oct 2024, 08:46Dear Khungeka,
Thank you for reaching out and sharing your experience regarding your visit to the Mediclinic clinic at Somerset West. I understand how frustrating this situation must be, especially when you are managing your daughter's healthcare and your insurance coverage.
We take your complaint seriously and will investigate the issue further. Please rest assured that we will look into this matter and get back to you as soon as possible.
If you have any additional details you'd like to share or if there are specific points you'd like us to address, please feel free to let us know.
Thank you for your patience as we work to resolve this.
Best regards,
Affinity Health Management Team.
Thank you for reaching out and sharing your experience regarding your visit to the Mediclinic clinic at Somerset West. I understand how frustrating this situation must be, especially when you are managing your daughter's healthcare and your insurance coverage.
We take your complaint seriously and will investigate the issue further. Please rest assured that we will look into this matter and get back to you as soon as possible.
If you have any additional details you'd like to share or if there are specific points you'd like us to address, please feel free to let us know.
Thank you for your patience as we work to resolve this.
Best regards,
Affinity Health Management Team.
Affinity Health's reply09 Oct 2024, 08:46
Official
Dear Khungeka,
Thank you for reaching out and sharing your experience regarding your visit to the Mediclinic clinic at Somerset West. I understand how frustrating this situation must be, especially when you are managing your daughter's healthcare and your insurance coverage.
We take your complaint seriously and will investigate the issue further. Please rest assured that we will look into this matter and get back to you as soon as possible.
If you have any additional details you'd like to share or if there are specific points you'd like us to address, please feel free to let us know.
Thank you for your patience as we work to resolve this.
Best regards,
Affinity Health Management Team.
Thank you for reaching out and sharing your experience regarding your visit to the Mediclinic clinic at Somerset West. I understand how frustrating this situation must be, especially when you are managing your daughter's healthcare and your insurance coverage.
We take your complaint seriously and will investigate the issue further. Please rest assured that we will look into this matter and get back to you as soon as possible.
If you have any additional details you'd like to share or if there are specific points you'd like us to address, please feel free to let us know.
Thank you for your patience as we work to resolve this.
Best regards,
Affinity Health Management Team.
Affinity Health's replyOfficial
16 Oct 2024, 16:05Dear Khungeka,
We can confirm that you have been contacted by a Complaints Officer and have been provided feedback on the concerns raised in your review.
Kind regards,
Affinity Health Management Team.
We can confirm that you have been contacted by a Complaints Officer and have been provided feedback on the concerns raised in your review.
Kind regards,
Affinity Health Management Team.
Affinity Health's reply16 Oct 2024, 16:05
Official
Dear Khungeka,
We can confirm that you have been contacted by a Complaints Officer and have been provided feedback on the concerns raised in your review.
Kind regards,
Affinity Health Management Team.
We can confirm that you have been contacted by a Complaints Officer and have been provided feedback on the concerns raised in your review.
Kind regards,
Affinity Health Management Team.
KB
Khungeka B's updateReviewer Update
23 Oct 2024, 08:34Dear Affinity,
I have been contacted by someone but you still have not paid Mediclinic despite the documents I have completed as requested by you. Mediclinic is now sending me final demand letters. I have never missed a payment. You guys are unable to pay the amount that is less than my monthly contribution. The fact that hospital and doctors struggle to get payments from you is real.
I have been contacted by someone but you still have not paid Mediclinic despite the documents I have completed as requested by you. Mediclinic is now sending me final demand letters. I have never missed a payment. You guys are unable to pay the amount that is less than my monthly contribution. The fact that hospital and doctors struggle to get payments from you is real.
KB
Khungeka B's update23 Oct 2024, 08:34
Reviewer Update
Dear Affinity,
I have been contacted by someone but you still have not paid Mediclinic despite the documents I have completed as requested by you. Mediclinic is now sending me final demand letters. I have never missed a payment. You guys are unable to pay the amount that is less than my monthly contribution. The fact that hospital and doctors struggle to get payments from you is real.
I have been contacted by someone but you still have not paid Mediclinic despite the documents I have completed as requested by you. Mediclinic is now sending me final demand letters. I have never missed a payment. You guys are unable to pay the amount that is less than my monthly contribution. The fact that hospital and doctors struggle to get payments from you is real.
Affinity Health's replyOfficial
23 Oct 2024, 08:54Dear Khungeka,
Please note that a Complaints Officer will be in contact to provide an update on your claim.
Kind regards,
Affinity Health Management Team.
Please note that a Complaints Officer will be in contact to provide an update on your claim.
Kind regards,
Affinity Health Management Team.
Affinity Health's reply23 Oct 2024, 08:54
Official
Dear Khungeka,
Please note that a Complaints Officer will be in contact to provide an update on your claim.
Kind regards,
Affinity Health Management Team.
Please note that a Complaints Officer will be in contact to provide an update on your claim.
Kind regards,
Affinity Health Management Team.
KB
Khungeka B's updateReviewer Update
23 Oct 2024, 09:13I do not need an update,you guys need to pay Mediclinic.
KB
Khungeka B's update23 Oct 2024, 09:13
Reviewer Update
I do not need an update,you guys need to pay Mediclinic.
Affinity Health's replyOfficial
23 Oct 2024, 13:29Dear Khungeka,
An email has been sent to you regarding your claim and payment to Mediclinic.
Best regards,
Affinity Health Management Team.
An email has been sent to you regarding your claim and payment to Mediclinic.
Best regards,
Affinity Health Management Team.
Affinity Health's reply23 Oct 2024, 13:29
Official
Dear Khungeka,
An email has been sent to you regarding your claim and payment to Mediclinic.
Best regards,
Affinity Health Management Team.
An email has been sent to you regarding your claim and payment to Mediclinic.
Best regards,
Affinity Health Management Team.