Poor Facilites and service

I must day I am very dissapointed with Affinity. 1. First of all, their Whats app sucks. They ask for membership details and I give it the. They say sory we cannot help you because the information if not available? I have the whole conversation as proof available if needed. How do you start helping a customer after suddenly telling them that they will be reported after it was said that they cannot access your account, and according to POPI act they are not allowed to help me? My doctor is closed, and I want to have access to the facility of talking to a doctor on a Saturday... 2. Their app is useless, it does not work. For months now I have been in contact with them, they are not phoning me back then emailing to tell me they tried to contact me? I have your number, I know when you call... The problem is still not sorted. Why do you have these facilities if it does not work? Get better IT! 3. I asked for a statement of account "payment details" for one of my claims towards a dentist. They told me I cannot receive it because I did not make it my dentist did it(ON MY ACCOUNT)! How absurd!? What is going on? I am not used to this kind of sick excuse for service from Affinity. If you have facilities make sure it works and ALL your customers can access it.

Wow, I am really dissapointed. Affinity really went backwards a step when it comes to this...