SA
Sulayla A
1 reviews | Active since Oct 2019
05 Feb 2021, 08:54
Poor customer service
Good day
Please assist I been struggling to get through with customer care line, I sent emails to *** for assistance till date I havent been assisted.
I requested for my banking details to be updated in December 2020 however I am still being debit on my old account and been receiving sms saying my account is outstanding.
I made left payment for r1835 and another of r161 for Jan Payment.
All I want to know is if my payment has been received and advise why I'm still being debit on my old account.
I sent few emails out and havent had any responds ... can someone please call me as I'm really running out of patience.
Kind regards Sulayla Ali
Helpful (0)
Replies (2)0
Replies (2)
Affinity Health's replyOfficial
05 Feb 2021, 09:21Good Day Sulayla
Thank you for sending a message on this platform for assistance. We can confirm that you have been contacted by a Complaints Officer and will be assisted with your requests.
Email communication will be sent to you shortly and the relevant Department will be in contact with you.
Kind Regards
Affinity Health
Thank you for sending a message on this platform for assistance. We can confirm that you have been contacted by a Complaints Officer and will be assisted with your requests.
Email communication will be sent to you shortly and the relevant Department will be in contact with you.
Kind Regards
Affinity Health
Affinity Health's reply05 Feb 2021, 09:21
Official
Good Day Sulayla
Thank you for sending a message on this platform for assistance. We can confirm that you have been contacted by a Complaints Officer and will be assisted with your requests.
Email communication will be sent to you shortly and the relevant Department will be in contact with you.
Kind Regards
Affinity Health
Thank you for sending a message on this platform for assistance. We can confirm that you have been contacted by a Complaints Officer and will be assisted with your requests.
Email communication will be sent to you shortly and the relevant Department will be in contact with you.
Kind Regards
Affinity Health
Affinity Health's replyOfficial
05 Feb 2021, 11:57We can confirm that you have been contacted by the relevant Department and assisted Sulayla. If you were happy with the service provided to you, please may you post a new review rating the service.
Kind Regards
Affinity Health Management Team
Kind Regards
Affinity Health Management Team
Affinity Health's reply05 Feb 2021, 11:57
Official
We can confirm that you have been contacted by the relevant Department and assisted Sulayla. If you were happy with the service provided to you, please may you post a new review rating the service.
Kind Regards
Affinity Health Management Team
Kind Regards
Affinity Health Management Team