SK
Sabelo K
1 reviews | Active since Nov 2019
21 Aug 2025, 10:28
Poor customer service
Poor customer service. You have to let them know when you are sick via telephone so they will give you prescription. Been waiting for their response and it's been 3 hours now yet they are deducting each and every month.
Helpful (0)
Replies (2)0
Replies (2)
Affinity Health's replyOfficial
21 Aug 2025, 10:41Dear Sabelo,
We're sorry to hear about your experience and appreciate you bringing this to our attention.
I can assure you that a Complaints Officer will be in contact with you in order to investigate the matter and ensure it’s addressed appropriately.
Best regards,
Affinity Heath Management Team
We're sorry to hear about your experience and appreciate you bringing this to our attention.
I can assure you that a Complaints Officer will be in contact with you in order to investigate the matter and ensure it’s addressed appropriately.
Best regards,
Affinity Heath Management Team
Affinity Health's reply21 Aug 2025, 10:41
Official
Dear Sabelo,
We're sorry to hear about your experience and appreciate you bringing this to our attention.
I can assure you that a Complaints Officer will be in contact with you in order to investigate the matter and ensure it’s addressed appropriately.
Best regards,
Affinity Heath Management Team
We're sorry to hear about your experience and appreciate you bringing this to our attention.
I can assure you that a Complaints Officer will be in contact with you in order to investigate the matter and ensure it’s addressed appropriately.
Best regards,
Affinity Heath Management Team
Affinity Health's replyOfficial
26 Aug 2025, 11:01Dear Sabelo,
We have thoroughly investigated your concern regarding your attempt to reach us via the WhatsApp number.
However, after checking our records, we found no evidence of any incoming chat from your number to our contact lines.
We have thoroughly investigated your concern regarding your attempt to reach us via the WhatsApp number.
However, after checking our records, we found no evidence of any incoming chat from your number to our contact lines.
That said, we understand the importance of your query and are pleased to confirm that you have since been assisted. We always strive to provide timely support, and we regret any inconvenience caused.
Should you require any further assistance, please don't hesitate to reach out.
Kind regards,
Affinity Health Management Team
Affinity Health Management Team
Affinity Health's reply26 Aug 2025, 11:01
Official
Dear Sabelo,
We have thoroughly investigated your concern regarding your attempt to reach us via the WhatsApp number.
However, after checking our records, we found no evidence of any incoming chat from your number to our contact lines.
We have thoroughly investigated your concern regarding your attempt to reach us via the WhatsApp number.
However, after checking our records, we found no evidence of any incoming chat from your number to our contact lines.
That said, we understand the importance of your query and are pleased to confirm that you have since been assisted. We always strive to provide timely support, and we regret any inconvenience caused.
Should you require any further assistance, please don't hesitate to reach out.
Kind regards,
Affinity Health Management Team
Affinity Health Management Team