Poor communication and lack of urgency

Item: Affinity Health
Rating: 1
Author: MZ M

I have been waiting for over 2 months for a refund on medication that I bought. I submitted all the needed documentation long time ago. I have to consistently keep calling Affinity to get any feedback and be put on hold for long periods.

Helpful (0)

Replies (2)

Affinity Health's replyOfficial

25 Oct 2021, 15:12

Good day MZ Mokoena,

Thank you for voicing your concerns.

Please note that we will relay your complaint to the relevant department for further investigation and a Complaints Officer will be in contact with you in due course to assist with your complaint.

Kind Regards

Affinity Health Management Team

Affinity Health's reply25 Oct 2021, 15:12

Official

Good day MZ Mokoena,

Thank you for voicing your concerns.

Please note that we will relay your complaint to the relevant department for further investigation and a Complaints Officer will be in contact with you in due course to assist with your complaint.

Kind Regards

Affinity Health Management Team

Affinity Health's replyOfficial

27 Oct 2021, 11:16

Good day MZ Mokoena,

We can confirm that a Complaints Officer was in contact with you and your claim is currently being processed.
We thank you for your on going support and we hope that you will not hesitate to contact us again should you have any further queries.

Kind Regards

Affinity Health Management Team

Affinity Health's reply27 Oct 2021, 11:16

Official

Affinity Health Management Team