1 reviews | Active since Jul 2016

13 Sept 2016, 12:14

Poor Communication

Item: Affinity Health
Rating: 2

<p>i joined affinity in June then my 1st debit orer went successfully on 1st August and the second one as well on 1st september. i am still waiting on my membership card but till today i have not recieved it. i have been sending endless emails they keep saying they delivered but i still got nothing, and they are not doing any follow up, i am the one who has to keep calling and sending emails. i get a different consultant everythime i make a query and have to start over and over again. please assist</p>

Helpful (0)

Replies (4)

Affinity Health's replyOfficial

13 Sept 2016, 15:35

Good day Oyoh,

Thank you for sharing your concerns with us here on Hello Peter.

We would like to confirm that our Complaints department has been in contact with you regarding the delivery of your policy documents and that this matter has now been resolved.

Kind regards,

Affinity Health Management TEam.

Best regards,

Affinity Health's reply13 Sept 2016, 15:35

Official

Good day Oyoh,

Thank you for sharing your concerns with us here on Hello Peter.

We would like to confirm that our Complaints department has been in contact with you regarding the delivery of your policy documents and that this matter has now been resolved.

Kind regards,

Affinity Health Management TEam.

Best regards,

Affinity Health's replyOfficial

13 Sept 2016, 16:08

Good day Oyoh,

Thank you for sharing your concerns with us here on Hello Peter.

We would like to confirm that our Complaints department has been in contact with you regarding the delivery of your policy documents and that this matter has now been resolved.

Kind regards,

Affinity Health Management TEam.

Best regards,

Affinity Health's reply13 Sept 2016, 16:08

Official

Good day Oyoh,

Thank you for sharing your concerns with us here on Hello Peter.

We would like to confirm that our Complaints department has been in contact with you regarding the delivery of your policy documents and that this matter has now been resolved.

Kind regards,

Affinity Health Management TEam.

Best regards,

Affinity Health's replyOfficial

13 Sept 2016, 16:10

Good day Oyoh,

Thank you for sharing your concerns with us here on Hello Peter.

We would like to confirm that our Complaints department has been in contact with you regarding the delivery of your policy documents and that this matter has now been resolved.

Kind regards,

Affinity Health Management Team.

Best regards,

Affinity Health's reply13 Sept 2016, 16:10

Official

Good day Oyoh,

Thank you for sharing your concerns with us here on Hello Peter.

We would like to confirm that our Complaints department has been in contact with you regarding the delivery of your policy documents and that this matter has now been resolved.

Kind regards,

Affinity Health Management Team.

Best regards,

Affinity Health's replyOfficial

13 Sept 2016, 16:22

Good day Oyoh,

Thank you for sharing your concerns with us here on Hello Peter.

We would like to confirm that our Complaints department has been in contact with you regarding the delivery of your policy documents and that this matter has now been resolved.

Kind regards,

Affinity Health Management Team.

Best regards,

Affinity Health's reply13 Sept 2016, 16:22

Official

Good day Oyoh,

Thank you for sharing your concerns with us here on Hello Peter.

We would like to confirm that our Complaints department has been in contact with you regarding the delivery of your policy documents and that this matter has now been resolved.

Kind regards,

Affinity Health Management Team.

Best regards,