1 reviews | Active since Jul 2016
Poor client services
The worst medical aid services I have ever encountered!
On behalf of my mother I would just like to say I am highly disappointed with the service she has received from your medical aid. It saddens me that the health of your clients is not a priority. Their staff is not helpful or compassionate to their clients cases. Feedback is not regarded as important or timeous. My mother was admitted to hospital and after her first operation was authorized, they refused to cover her for her follow up operation. The case was escalated and partial payment for the follow up was agreed upon. She had scheduled her follow up now in the new year and then due to the person working on her case leaving, the process was started all over again. Affinity leaves its clients in the lurch!
PLEASE DO NOT JOIN AFFINITY!
Good day Thaakira
Thank you for sharing your concerns with us.
Please be assured that the case above will be investigated, outcomes of which will be communicated to you by a Complaints Officer.
Kind regards
Affinity Health Management Team
Best regards,
Good day Thaakira
Thank you for sharing your concerns with us.
Please be assured that the case above will be investigated, outcomes of which will be communicated to you by a Complaints Officer.
Kind regards
Affinity Health Management Team
Best regards,
Good day Thaakira
Thank you for your response.
We can confirm that a Complaints Officer is currently assisting you with your query.
Kind regards
Affinity Health Management Team
Best regards,
Good day Thaakira
Thank you for your response.
We can confirm that a Complaints Officer is currently assisting you with your query.
Kind regards
Affinity Health Management Team
Best regards,