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luvuyo M
1 reviews | Active since Sept 2018
21 Sept 2021, 08:20
poor and bad service
good morning all,im a security guard working for fidelity security group our industry gave a tender to affinity health for us to cover the cost of medical issues that cover covers GP,DENTIST,PRIVATE,UMBLANCE PHAMARCY PRIVATE HOSPITAAL BUT ONLY IF YOU ARE INVOLVE IN ACCIDENT.Now i have experiance a bad service lastweek from them i called the customer number and asked them to send me prescription for the ear infection i made that call on thursday lastweek till today i never got that prescription on monday this week i went to the phamarcy and paid R132 becos my insurance failed to help me but im paying every month are they doing this becos we are security guards? is this the treatment affinity is giving to their customers?
Helpful (0)
Replies (7)0
Replies (7)
Affinity Health's replyOfficial
21 Sept 2021, 08:43Good Day Luvuyo
Thank you for bringing this to our attention.
Kindly note that your concerns will be investigated and a Complaints Officer will be in contact with you to assist.
Kind Regards
Affinity Health Management Team
Thank you for bringing this to our attention.
Kindly note that your concerns will be investigated and a Complaints Officer will be in contact with you to assist.
Kind Regards
Affinity Health Management Team
Affinity Health's reply21 Sept 2021, 08:43
Official
Good Day Luvuyo
Thank you for bringing this to our attention.
Kindly note that your concerns will be investigated and a Complaints Officer will be in contact with you to assist.
Kind Regards
Affinity Health Management Team
Thank you for bringing this to our attention.
Kindly note that your concerns will be investigated and a Complaints Officer will be in contact with you to assist.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
21 Sept 2021, 14:01Good Day Luvuyo
We can confirm that a Complaints Officer attempted to contact you but to no avail.
Please advise of a convenient time to be in contact with you to assist accordingly.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer attempted to contact you but to no avail.
Please advise of a convenient time to be in contact with you to assist accordingly.
Kind Regards
Affinity Health Management Team
Affinity Health's reply21 Sept 2021, 14:01
Official
Good Day Luvuyo
We can confirm that a Complaints Officer attempted to contact you but to no avail.
Please advise of a convenient time to be in contact with you to assist accordingly.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer attempted to contact you but to no avail.
Please advise of a convenient time to be in contact with you to assist accordingly.
Kind Regards
Affinity Health Management Team
lM
luvuyo M's updateReviewer Update
21 Sept 2021, 14:06*** that our office number cellphone dont have reception call from 7 to 5
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luvuyo M's update21 Sept 2021, 14:06
Reviewer Update
*** that our office number cellphone dont have reception call from 7 to 5
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luvuyo M's updateReviewer Update
21 Sept 2021, 14:07or use ***
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luvuyo M's update21 Sept 2021, 14:07
Reviewer Update
or use ***
Affinity Health's replyOfficial
21 Sept 2021, 14:42Hi Luvuyo, we can confirm that a Complaints Officer was in contact with you to assist and to provide feedback.
We can further confirm that email communication was forwarded through.
Kind Regards
Affinity Health Management Team
We can further confirm that email communication was forwarded through.
Kind Regards
Affinity Health Management Team
Affinity Health's reply21 Sept 2021, 14:42
Official
Hi Luvuyo, we can confirm that a Complaints Officer was in contact with you to assist and to provide feedback.
We can further confirm that email communication was forwarded through.
Kind Regards
Affinity Health Management Team
We can further confirm that email communication was forwarded through.
Kind Regards
Affinity Health Management Team
lM
luvuyo M's updateReviewer Update
22 Sept 2021, 08:59i would to thank Ernestine Januarie from Affinity for taking my complain seriously the metter was resolve and she promised that they will refund me the money i paid but unfortunately i lost the proof of payment but u handled my complain very well thank you
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luvuyo M's update22 Sept 2021, 08:59
Reviewer Update
i would to thank Ernestine Januarie from Affinity for taking my complain seriously the metter was resolve and she promised that they will refund me the money i paid but unfortunately i lost the proof of payment but u handled my complain very well thank you
Affinity Health's replyOfficial
22 Sept 2021, 09:03Good Day Luvuyo
Thank you for taking the time to provide us with an update, we are pleased to hear that your matter was resolved and that you are happy with the service you received.
Please do not hesitate to contact us, should you require any further assistance and we will gladly assist.
Kind Regards
Affinity Health Management Team
Thank you for taking the time to provide us with an update, we are pleased to hear that your matter was resolved and that you are happy with the service you received.
Please do not hesitate to contact us, should you require any further assistance and we will gladly assist.
Kind Regards
Affinity Health Management Team
Affinity Health's reply22 Sept 2021, 09:03
Official
Good Day Luvuyo
Thank you for taking the time to provide us with an update, we are pleased to hear that your matter was resolved and that you are happy with the service you received.
Please do not hesitate to contact us, should you require any further assistance and we will gladly assist.
Kind Regards
Affinity Health Management Team
Thank you for taking the time to provide us with an update, we are pleased to hear that your matter was resolved and that you are happy with the service you received.
Please do not hesitate to contact us, should you require any further assistance and we will gladly assist.
Kind Regards
Affinity Health Management Team