Poor after care service

Medical aid these days is so expensive. So we decided to try Affinity Health. Not happy with the service we have cancelled the policy twice. so we had a emergency and we decided to go back to affinity health. Now that we are paying for more than 3 months already we need to get the chronic medication. We have called a few times already this week and we don't get the authorization number and we don't get feedback from affinity. What is happening with the after care service ? its 0 out of 10 for you once again, you are so fast to cover a person but NO after care service. I need this to be completed asap or service will be cancelled again you already took my 4 months payments for what ?