SH
Sarel H
1 reviews | Active since Jun 2012
16 Sept 2020, 14:51
Policy schedule changed without informing me
Suddenly cannot access my dental plan as Affinity decided to change the schedule for 2020 without informing its clients. I need to have a chipped tooth fixed only to find out that and exclusion has been written into the policy for anterior filling that never existed before. I have been paying for a service for almost a year that I cannot use. Nowhere can I find a policy schedule adjustment from Affinity to indicate that changes were sent to me as a consumer and I am not receiving any help from the agent via their WhatsApp portal. Should I as a consumer not have been informed that my cover was changed? Why am I paying for a service I cannot use?
Helpful (0)
Replies (4)0
Replies (4)
Affinity Health's replyOfficial
16 Sept 2020, 14:58Good Day Sarel
Thank you so much for reaching out to us. We will ensure that you are contacted by the Complaints Department to address the concerns you have raised.
Kind Regards
Affinity Health Management Team
Thank you so much for reaching out to us. We will ensure that you are contacted by the Complaints Department to address the concerns you have raised.
Kind Regards
Affinity Health Management Team
Affinity Health's reply16 Sept 2020, 14:58
Official
Good Day Sarel
Thank you so much for reaching out to us. We will ensure that you are contacted by the Complaints Department to address the concerns you have raised.
Kind Regards
Affinity Health Management Team
Thank you so much for reaching out to us. We will ensure that you are contacted by the Complaints Department to address the concerns you have raised.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
17 Sept 2020, 10:44Good Day Sarel
We can confirm that a Complaints Officer has been in contact with you and is assisting you with your complaint and queries. Please do not hesitate to contact us directly should you require future assistance.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer has been in contact with you and is assisting you with your complaint and queries. Please do not hesitate to contact us directly should you require future assistance.
Kind Regards
Affinity Health Management Team
Affinity Health's reply17 Sept 2020, 10:44
Official
Good Day Sarel
We can confirm that a Complaints Officer has been in contact with you and is assisting you with your complaint and queries. Please do not hesitate to contact us directly should you require future assistance.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer has been in contact with you and is assisting you with your complaint and queries. Please do not hesitate to contact us directly should you require future assistance.
Kind Regards
Affinity Health Management Team
SH
Sarel H's updateReviewer Update
20 Sept 2020, 14:58Thank you to Shivanie Naicker. She has not only helped me but patiently taken through every step of the processes. Not only did she resolve my issues, she even contacted providers about sorting confusing about medical codes. She has gone way beyond her duties. I am a happy Affintity client and will remain as long as there are people like her, dedicated not just to her job, but caring for their clients
SH
Sarel H's update20 Sept 2020, 14:58
Reviewer Update
Thank you to Shivanie Naicker. She has not only helped me but patiently taken through every step of the processes. Not only did she resolve my issues, she even contacted providers about sorting confusing about medical codes. She has gone way beyond her duties. I am a happy Affintity client and will remain as long as there are people like her, dedicated not just to her job, but caring for their clients
Affinity Health's replyOfficial
20 Sept 2020, 17:42Good Day Sarel
We are so pleased to read that you have been assisted in such a manner that Affinity Health continues to strive to achieve when it comes to customer service. We would really appreciate it if you would post a new review with complimenting our employee as they do get recognised for the service they provide to our members, especially when they go over and beyond.
Kind Regards
Affinity Health Management Team
We are so pleased to read that you have been assisted in such a manner that Affinity Health continues to strive to achieve when it comes to customer service. We would really appreciate it if you would post a new review with complimenting our employee as they do get recognised for the service they provide to our members, especially when they go over and beyond.
Kind Regards
Affinity Health Management Team
Affinity Health's reply20 Sept 2020, 17:42
Official
Good Day Sarel
We are so pleased to read that you have been assisted in such a manner that Affinity Health continues to strive to achieve when it comes to customer service. We would really appreciate it if you would post a new review with complimenting our employee as they do get recognised for the service they provide to our members, especially when they go over and beyond.
Kind Regards
Affinity Health Management Team
We are so pleased to read that you have been assisted in such a manner that Affinity Health continues to strive to achieve when it comes to customer service. We would really appreciate it if you would post a new review with complimenting our employee as they do get recognised for the service they provide to our members, especially when they go over and beyond.
Kind Regards
Affinity Health Management Team