Policy cancelled for month. Still having money deducted.

Item: Affinity Health
Rating: 1
Author: mitchcpt M

I opened a policy and closed it a month later due to it not covering everything i needed. That was September 2017. Its January 2018 and they are still deducting r175 every month. This is totally unacceptable as when cancelling, the woman confirmed that it would take immediate effect.

Helpful (0)

Replies (2)

Affinity Health's replyOfficial

26 Jan 2018, 08:21

Good morning Mitch

Thank you for bringing this matter to our attention.

Please note that an urgent investigation is underway with respect to your query, outcome of which will be promptly communicated to you by a Complaints Officer.

Kind regards

Affinity Health Management Team

Affinity Health's reply26 Jan 2018, 08:21

Official

Good morning Mitch

Thank you for bringing this matter to our attention.

Please note that an urgent investigation is underway with respect to your query, outcome of which will be promptly communicated to you by a Complaints Officer.

Kind regards

Affinity Health Management Team

Affinity Health's replyOfficial

29 Jan 2018, 12:31

Good day Mitch

Thank you for your patience in awaiting a response.

We can confirm that a Complaints Officer has emailed you with respect to the above complaint.

Please communicate further therein for prompt resolution of your complaint.

Kind regards

Affinity Health Management Team

Affinity Health's reply29 Jan 2018, 12:31

Official

Good day Mitch

Thank you for your patience in awaiting a response.

We can confirm that a Complaints Officer has emailed you with respect to the above complaint.

Please communicate further therein for prompt resolution of your complaint.

Kind regards

Affinity Health Management Team