MvdS
Mari-Lize van der Sandt
1 reviews | Active since Jan 2019
14 Jan 2019, 12:28
Please do your homewor****
We joined Affinity Health the 1 July 2018, to my deepest regret! We were with a very good medical aid before Affinity Health phone me and sold me a medical aid ( they are NOT a medical aid but let's you think that they are) over the phone. Because they are NOT a medical aid you have ridiculous waiting periods and no PMB cover. On the 1 October 2018 I was diagnosed with breast cancer, we called Affinity Health to make arrangements, so this is what happened, they said because we are on a waiting period of six months, remember we were already clients so we was already 4 months with them they will not pay one sent of my cancer treatment, they will exclude everything! All though they policy clearly says if you don't declare any health problems in that six months waiting period, they will stop your policy? So unfortunately you damned if you do, and damned if you don't!!! Until today we never received a phone call from Affinity Health to sympathize with our family. Needless to say we must still pay every month for absolutely nothing!!! We had to pay all my cancer treatments out of our own pockets and visit the state hospitals. Please do your homework before you join Affinity Health!!! We are definitely going to take them to the Ombudsman and Consumer Protection.
Helpful (0)
Replies (6)0
Replies (6)
Affinity Health's replyOfficial
14 Jan 2019, 12:40Good day Mari-Lize
We're here to help.
In fairness to you, we advised all waiting periods app**** to all benefits at point of sale, as well as in the policy wording courier delivered to you after you joined Affinity Health.
In good faith, the request for authorisation of cover was considered in accordance with the policy terms and conditions agreed to at point of sale, and in light of your sentiments with respect to the outcome, the Affinity Health Complaints Department has been here for you.
Please be assured that it is not the intention of Affinity Health to incite any further inconvenience or distress during this difficult time.
Kindly note that a Complaints Officer will be in touch with you soon to resolve the matter further.
Kind regards
Affinity Health Management Team
We're here to help.
In fairness to you, we advised all waiting periods app**** to all benefits at point of sale, as well as in the policy wording courier delivered to you after you joined Affinity Health.
In good faith, the request for authorisation of cover was considered in accordance with the policy terms and conditions agreed to at point of sale, and in light of your sentiments with respect to the outcome, the Affinity Health Complaints Department has been here for you.
Please be assured that it is not the intention of Affinity Health to incite any further inconvenience or distress during this difficult time.
Kindly note that a Complaints Officer will be in touch with you soon to resolve the matter further.
Kind regards
Affinity Health Management Team
Best regards,
Affinity Health's reply14 Jan 2019, 12:40
Official
Good day Mari-Lize
We're here to help.
In fairness to you, we advised all waiting periods app**** to all benefits at point of sale, as well as in the policy wording courier delivered to you after you joined Affinity Health.
In good faith, the request for authorisation of cover was considered in accordance with the policy terms and conditions agreed to at point of sale, and in light of your sentiments with respect to the outcome, the Affinity Health Complaints Department has been here for you.
Please be assured that it is not the intention of Affinity Health to incite any further inconvenience or distress during this difficult time.
Kindly note that a Complaints Officer will be in touch with you soon to resolve the matter further.
Kind regards
Affinity Health Management Team
We're here to help.
In fairness to you, we advised all waiting periods app**** to all benefits at point of sale, as well as in the policy wording courier delivered to you after you joined Affinity Health.
In good faith, the request for authorisation of cover was considered in accordance with the policy terms and conditions agreed to at point of sale, and in light of your sentiments with respect to the outcome, the Affinity Health Complaints Department has been here for you.
Please be assured that it is not the intention of Affinity Health to incite any further inconvenience or distress during this difficult time.
Kindly note that a Complaints Officer will be in touch with you soon to resolve the matter further.
Kind regards
Affinity Health Management Team
Best regards,
MvdS
Mari-Lize van der Sandt's updateReviewer Update
14 Jan 2019, 13:03Utter lies the policy was sold to us over the phone, never was the waiting periods discussed to us and no PMB's as we were under the impression it is a medical aid and not a medical insurance. Until now never not one of your consultants sympathize with us, we had to phone you all the time to find out what is what. Your consultants only inform us you paying for nothing!
MvdS
Mari-Lize van der Sandt's update14 Jan 2019, 13:03
Reviewer Update
Utter lies the policy was sold to us over the phone, never was the waiting periods discussed to us and no PMB's as we were under the impression it is a medical aid and not a medical insurance. Until now never not one of your consultants sympathize with us, we had to phone you all the time to find out what is what. Your consultants only inform us you paying for nothing!
Affinity Health's replyOfficial
14 Jan 2019, 14:19Good Day Mari-Lize
Please be advised that we ensure that members are provided with all necessary information pertaining to their policy which includes a break down of the cover chosen as well as waiting periods.
All members are provided with policy documentation which is an important document that constitutes part of their agreement when taking out an Affinity Health plan.
We apologise for the misunderstanding and can confirm that a Complaints Officer was in contact with you on numerous occasions to provide clarity regarding policy benefit utilisation.
Kind regards
Affinity Health Management Team
Please be advised that we ensure that members are provided with all necessary information pertaining to their policy which includes a break down of the cover chosen as well as waiting periods.
All members are provided with policy documentation which is an important document that constitutes part of their agreement when taking out an Affinity Health plan.
We apologise for the misunderstanding and can confirm that a Complaints Officer was in contact with you on numerous occasions to provide clarity regarding policy benefit utilisation.
Kind regards
Affinity Health Management Team
Best regards,
Affinity Health's reply14 Jan 2019, 14:19
Official
Good Day Mari-Lize
Please be advised that we ensure that members are provided with all necessary information pertaining to their policy which includes a break down of the cover chosen as well as waiting periods.
All members are provided with policy documentation which is an important document that constitutes part of their agreement when taking out an Affinity Health plan.
We apologise for the misunderstanding and can confirm that a Complaints Officer was in contact with you on numerous occasions to provide clarity regarding policy benefit utilisation.
Kind regards
Affinity Health Management Team
Please be advised that we ensure that members are provided with all necessary information pertaining to their policy which includes a break down of the cover chosen as well as waiting periods.
All members are provided with policy documentation which is an important document that constitutes part of their agreement when taking out an Affinity Health plan.
We apologise for the misunderstanding and can confirm that a Complaints Officer was in contact with you on numerous occasions to provide clarity regarding policy benefit utilisation.
Kind regards
Affinity Health Management Team
Best regards,
MvdS
Mari-Lize van der Sandt's updateReviewer Update
14 Jan 2019, 14:42Please do your investigation as this statement is not true. We also ask numerous times for all the voice recordings, and no response!!!
MvdS
Mari-Lize van der Sandt's update14 Jan 2019, 14:42
Reviewer Update
Please do your investigation as this statement is not true. We also ask numerous times for all the voice recordings, and no response!!!
Affinity Health's replyOfficial
14 Jan 2019, 14:51Good Day Mari-Lize
Please be advised that an investigation will be conducted and feedback will be provided to you in due course.
Kind Regards
Affinity Health Management Team
Please be advised that an investigation will be conducted and feedback will be provided to you in due course.
Kind Regards
Affinity Health Management Team
Best regards,
Affinity Health's reply14 Jan 2019, 14:51
Official
Good Day Mari-Lize
Please be advised that an investigation will be conducted and feedback will be provided to you in due course.
Kind Regards
Affinity Health Management Team
Please be advised that an investigation will be conducted and feedback will be provided to you in due course.
Kind Regards
Affinity Health Management Team
Best regards,
Affinity Health's replyOfficial
15 Jan 2019, 11:16Good Day Mari-Lize
We can confirm that a consultant was in contact with your to attempt at resolution regarding your query.
An email will be sent to you as per your request.
Kind Regards
Affinity Health Management Team
We can confirm that a consultant was in contact with your to attempt at resolution regarding your query.
An email will be sent to you as per your request.
Kind Regards
Affinity Health Management Team
Best regards,
Affinity Health's reply15 Jan 2019, 11:16
Official
Good Day Mari-Lize
We can confirm that a consultant was in contact with your to attempt at resolution regarding your query.
An email will be sent to you as per your request.
Kind Regards
Affinity Health Management Team
We can confirm that a consultant was in contact with your to attempt at resolution regarding your query.
An email will be sent to you as per your request.
Kind Regards
Affinity Health Management Team
Best regards,