NB
Norma B
1 reviews | Active since Jan 2024
07 Oct 2024, 10:02
Please assist????????
Forwarded all documentation (quotes) to Affinity for review and authorise. Promised to pay the Hospital on the 20th September 2024. Only paid the 25th September one day before my operation. I also paid the shortfall that weren't covered. Since the day of the operation Medi Clinic want to do a refund to Affinity. Today, 11 days after the procedure Affinity still havent send a bank letter with bank details to Medi Clinic for the refund. I must also be refunded once Affinity receive the refund. ANYONE FROM AFFINITY ?????
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Replies (2)
Affinity Health's replyOfficial
07 Oct 2024, 10:11Dear Norma Jane Bradford,
We truly apologize for the inconvenience you were caused during your recent experience.
We can confirm that the matter has been referred to the Complaints Department for an investigation to be conducted and feedback communicated once concluded.
Kindest Regards,
Affinity Health Management Team
We truly apologize for the inconvenience you were caused during your recent experience.
We can confirm that the matter has been referred to the Complaints Department for an investigation to be conducted and feedback communicated once concluded.
Kindest Regards,
Affinity Health Management Team
Affinity Health's reply07 Oct 2024, 10:11
Official
Dear Norma Jane Bradford,
We truly apologize for the inconvenience you were caused during your recent experience.
We can confirm that the matter has been referred to the Complaints Department for an investigation to be conducted and feedback communicated once concluded.
Kindest Regards,
Affinity Health Management Team
We truly apologize for the inconvenience you were caused during your recent experience.
We can confirm that the matter has been referred to the Complaints Department for an investigation to be conducted and feedback communicated once concluded.
Kindest Regards,
Affinity Health Management Team
Affinity Health's replyOfficial
11 Oct 2024, 10:55Dear Norma Jane Bradford,
We can confirm that a Complaints Officer has been in contact with you and provided feedback in relation to your complaint.
Thanking you,
Affinity Health Management Team.
We can confirm that a Complaints Officer has been in contact with you and provided feedback in relation to your complaint.
Thanking you,
Affinity Health Management Team.
Affinity Health's reply11 Oct 2024, 10:55
Official
Dear Norma Jane Bradford,
We can confirm that a Complaints Officer has been in contact with you and provided feedback in relation to your complaint.
Thanking you,
Affinity Health Management Team.
We can confirm that a Complaints Officer has been in contact with you and provided feedback in relation to your complaint.
Thanking you,
Affinity Health Management Team.