1 reviews | Active since Apr 2013
Phumsile is the best
<p>Great Service regarding my questions.</p> <p> </p> <p>I am however just a bit concernhed with the following facts (after reading all the complaints)</p> <p> </p> <p>It seems like the call centre guys are excellent at assisting, but when it comes to admissions and claims and payments, that Affinity falls very short on this, I have just joined you guys and I am a bit concerned now.</p>
Good day John,
Thank you for providing us with feedback on your positive experience with our Customer care department.
Relating to your concern with regards to hospitalization and the payments thereof, we would kindly like to bring to your attention that as a medical insurance, we have stated benefits and stated amounts as well as waiting periods applicable to using these benefits. This information is freely available on our website as well as in our policy wording, which is sent to our members. When these policy documents provided to our members are read, understood and used accordingly, this enables our members to avoid any inconvenience when seeking medical attention.
We trust the above addresses your concern.
Kind regards,
Affinity Health Management Team.
Good day John,
Thank you for providing us with feedback on your positive experience with our Customer care department.
Relating to your concern with regards to hospitalization and the payments thereof, we would kindly like to bring to your attention that as a medical insurance, we have stated benefits and stated amounts as well as waiting periods applicable to using these benefits. This information is freely available on our website as well as in our policy wording, which is sent to our members. When these policy documents provided to our members are read, understood and used accordingly, this enables our members to avoid any inconvenience when seeking medical attention.
We trust the above addresses your concern.
Kind regards,
Affinity Health Management Team.