K
Kerry
1 reviews | Active since Nov 2025
12 Nov 2025, 13:06
People are lovely to...
People are lovely to deal with, however since I was with with affinity the first time, the overall experience has not gotten better, understandably it's a medical insurance and not medical aid, and it's affordable for those that cannot afford medical aids, but overall the service(backoffice) is not great, call center and WhatsApp lines are very responsive and that's appreciated
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Affinity Health's replyOfficial
12 Nov 2025, 13:14Dear Kerry,
Thank you for sharing your honest feedback. We truly appreciate your acknowledgement of our friendly staff and the responsiveness of our Call Centre and WhatsApp support teams.
We’re sorry to hear that your overall experience has not improved as much as expected and that you’ve encountered challenges with our back-office service. Your comments are valuable to us, and we’ll share them with the relevant teams to help us enhance our service delivery.
Thank you for being part of the Affinity Health family - we’re committed to improving your experience.
Warm regards,
Affinity Health Management Team
Thank you for sharing your honest feedback. We truly appreciate your acknowledgement of our friendly staff and the responsiveness of our Call Centre and WhatsApp support teams.
We’re sorry to hear that your overall experience has not improved as much as expected and that you’ve encountered challenges with our back-office service. Your comments are valuable to us, and we’ll share them with the relevant teams to help us enhance our service delivery.
Thank you for being part of the Affinity Health family - we’re committed to improving your experience.
Warm regards,
Affinity Health Management Team
Affinity Health's reply12 Nov 2025, 13:14
Official
Dear Kerry,
Thank you for sharing your honest feedback. We truly appreciate your acknowledgement of our friendly staff and the responsiveness of our Call Centre and WhatsApp support teams.
We’re sorry to hear that your overall experience has not improved as much as expected and that you’ve encountered challenges with our back-office service. Your comments are valuable to us, and we’ll share them with the relevant teams to help us enhance our service delivery.
Thank you for being part of the Affinity Health family - we’re committed to improving your experience.
Warm regards,
Affinity Health Management Team
Thank you for sharing your honest feedback. We truly appreciate your acknowledgement of our friendly staff and the responsiveness of our Call Centre and WhatsApp support teams.
We’re sorry to hear that your overall experience has not improved as much as expected and that you’ve encountered challenges with our back-office service. Your comments are valuable to us, and we’ll share them with the relevant teams to help us enhance our service delivery.
Thank you for being part of the Affinity Health family - we’re committed to improving your experience.
Warm regards,
Affinity Health Management Team