Paying for NOTHING!
<p>I am debited every month without fail. This month I called in to do an early deposit for a change and was told that I wasn't debited in Feb. According to them I was contacted, which I wasn't, and although my debit still went off as normal for Mar, I was not covered due to non payment. After zero real assistance from the call centre I cancelled my service with them only to be debited AGAIN!</p> <p>It's unacceptable to pay for something I don't receive!</p>
Good day Kyle,
Thank you for reporting your experience with us as well as taking the time to speak with our Complaints Officer.
As per your telephonic communication please note that the reason for the debit after cancellation was due to the fact that the cancellation request was received once the debit order file had already been loaded with the back, however, an urgent refund is currently being processed and will reflect in your bank during the course of this week.
We trust that you will find the above in order and we would like to sincerely apologise for any inconvenience caused in this regard.
Kind Regards,
The Affinity Health Management Team
Good day Kyle,
Thank you for reporting your experience with us as well as taking the time to speak with our Complaints Officer.
As per your telephonic communication please note that the reason for the debit after cancellation was due to the fact that the cancellation request was received once the debit order file had already been loaded with the back, however, an urgent refund is currently being processed and will reflect in your bank during the course of this week.
We trust that you will find the above in order and we would like to sincerely apologise for any inconvenience caused in this regard.
Kind Regards,
The Affinity Health Management Team