Pay monthly fees but dont assist properly

Hi all just a quick review on this company which my husband joined last year when he started at a new company. So since last year he only used this card yesterday for the first and requesting too see a doctor due to a medical reason. He was still.at work and wanted to request a code to go see a.doctor the next as he was still on the road and unable to go that same day. So the lady gave him.off that same day with medicine which we got. He normally suffer from terrible back pain. He is a driver and is on the road alot. At our previous company he would.go see doctor and be examined thoroughly with a injection which helps with the pain and a few days off because he was physically unable.to do his job. But we were not assisted properly. He was only given 1 day at home and wanted to see a doctor and not someone one.the.phone. so passed he pays every month but now will have to pay another doctor to be booked.off and finish the tablets this company gave..disgusted in the nurse and not being understood at all