KM
Khanyie M
1 reviews | Active since Jan 2014
13 May 2020, 15:42
PAY DR’s CLAIM THEN CANCEL STUPID POLICY!!
Affinity always gives me hassles whenever my dr’s that are in their network claim! There is a claim from 22-11-2019, that they rejected saying they don’t have banking details. I included the finance people on their email so that they communicate with them and now healthworx came back to me saying after going back and forth for long they still would not pay claiming they don’t have banking details!!! Please SORT THIS OUT! WHILE AT IT, THIS IS FORMAL NOTICE TO CANCEL THIS STUPID INSURANCE!! I pay so much to affinity every month yet I must still pop out money from my own pocket, NONSENSE! IVE HAD IT WITH YOU!!
Helpful (0)
Replies (3)0
Replies (3)
Affinity Health's replyOfficial
13 May 2020, 15:48Good Day Khanyie M
We sincerely apologize for the experience that you have encountered and will ensure that all of your concerns are thoroughly investigated.
Please note that Affinity Health does prioritize our clients' concerns and take the necessary steps to assist with a resolution as it is not our intention to cause any inconvenience or distress to any of our clients.
A Complaints Officer will be in contact with you to assist.
Kind Regards
Affinity Health Management Team
We sincerely apologize for the experience that you have encountered and will ensure that all of your concerns are thoroughly investigated.
Please note that Affinity Health does prioritize our clients' concerns and take the necessary steps to assist with a resolution as it is not our intention to cause any inconvenience or distress to any of our clients.
A Complaints Officer will be in contact with you to assist.
Kind Regards
Affinity Health Management Team
Affinity Health's reply13 May 2020, 15:48
Official
Good Day Khanyie M
We sincerely apologize for the experience that you have encountered and will ensure that all of your concerns are thoroughly investigated.
Please note that Affinity Health does prioritize our clients' concerns and take the necessary steps to assist with a resolution as it is not our intention to cause any inconvenience or distress to any of our clients.
A Complaints Officer will be in contact with you to assist.
Kind Regards
Affinity Health Management Team
We sincerely apologize for the experience that you have encountered and will ensure that all of your concerns are thoroughly investigated.
Please note that Affinity Health does prioritize our clients' concerns and take the necessary steps to assist with a resolution as it is not our intention to cause any inconvenience or distress to any of our clients.
A Complaints Officer will be in contact with you to assist.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
27 May 2020, 11:35Good Day Khanyie M
We can confirm that a Complaints Officer has been in continuous communication with you assisting you with your query.
Kindly note that feedback will be provided to you in due course.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer has been in continuous communication with you assisting you with your query.
Kindly note that feedback will be provided to you in due course.
Kind Regards
Affinity Health Management Team
Affinity Health's reply27 May 2020, 11:35
Official
Good Day Khanyie M
We can confirm that a Complaints Officer has been in continuous communication with you assisting you with your query.
Kindly note that feedback will be provided to you in due course.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer has been in continuous communication with you assisting you with your query.
Kindly note that feedback will be provided to you in due course.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
29 May 2020, 12:35Good Day Khanyie M
We can confirm that your doctor consultation has been paid and the remittance has been emailed to you.
Should you require any further assistance, please do not hesitate to let us know as we are here to help you.
Kind Regards
Affinity Health Management Team
We can confirm that your doctor consultation has been paid and the remittance has been emailed to you.
Should you require any further assistance, please do not hesitate to let us know as we are here to help you.
Kind Regards
Affinity Health Management Team
Affinity Health's reply29 May 2020, 12:35
Official
Good Day Khanyie M
We can confirm that your doctor consultation has been paid and the remittance has been emailed to you.
Should you require any further assistance, please do not hesitate to let us know as we are here to help you.
Kind Regards
Affinity Health Management Team
We can confirm that your doctor consultation has been paid and the remittance has been emailed to you.
Should you require any further assistance, please do not hesitate to let us know as we are here to help you.
Kind Regards
Affinity Health Management Team