1 reviews | Active since Mar 2016
pathology test
I have been struggling with the incompetence of their call centre staff that have no idea as to what I have been requesting from them. I was given instruction from the two previous consultants to get the \nappy codes for the test requested from my gynaecologist. On 14 feb at 3am my husband rushed me to mercantile emergency. I found out at this period that I had a bad kidney infection. I had to pay cash as I was told by affinity that my 30 day waiting period was not over .Last week tuesday I went to the gp and he said I have infection again. I went to my gynaecologist and he requested the tests. I can deal with the waiting periods but the incompetence and all the airtime I have to buy and use on the ignorance to get my desired results is sickening. I asked the last consultant to have a more informed and knowledgeable employee contact me but it fell on deaf ears. "
Thank you for bringing this matter to our attention. We can confirm that an investigation has been completed and we have attempted to call you in order to provide you with feedback.
It is unfortunate that your policy had only commenced at the beginning of February 2016 and therefore could not be assisted with hospitalization on 14 February 2016.
We have identified the agent that was unable to assist you and can confirm that the necessary training needs have been identified and relayed to the Department Manager.
We would like to apologise for the inconvenience and frustration created.
Kind regards,
Affinity Health Management Team
Best regards,
Thank you for bringing this matter to our attention. We can confirm that an investigation has been completed and we have attempted to call you in order to provide you with feedback.
It is unfortunate that your policy had only commenced at the beginning of February 2016 and therefore could not be assisted with hospitalization on 14 February 2016.
We have identified the agent that was unable to assist you and can confirm that the necessary training needs have been identified and relayed to the Department Manager.
We would like to apologise for the inconvenience and frustration created.
Kind regards,
Affinity Health Management Team
Best regards,