NG
Nosipho G
1 reviews | Active since May 2017
12 Apr 2024, 16:05
Pathetic service
I am disappointed with the service I received from Affinity today.. i was helped by Thabiso Mosia, who not only ghosted me from 12 midday and came back and closed the conversation now. I am extremely upset because you guys are so quick to want ppl to consult through your network of Dr's who are only eager to give prescriptions and leave the consult incomplete. The Dr you referred me to did not provide me with a sick note despite having requested one. I've already left work and I need to submit it. I'm Trying to get hold of her but unable to. I sent a message from 12 as I consulted way before 11 and I'm still waiting for a Dr's note.
Helpful (0)
Replies (5)0
Replies (5)
Affinity Health's replyOfficial
12 Apr 2024, 16:09Good Day Nosipho,
Thank you for raising your concerns with us, here, on Hello Peter.
Please note that an investigation will be conducted and feedback will be provided to you in due course.
Warm regards,
Affinity Health Management Team.
Thank you for raising your concerns with us, here, on Hello Peter.
Please note that an investigation will be conducted and feedback will be provided to you in due course.
Warm regards,
Affinity Health Management Team.
Affinity Health's reply12 Apr 2024, 16:09
Official
Good Day Nosipho,
Thank you for raising your concerns with us, here, on Hello Peter.
Please note that an investigation will be conducted and feedback will be provided to you in due course.
Warm regards,
Affinity Health Management Team.
Thank you for raising your concerns with us, here, on Hello Peter.
Please note that an investigation will be conducted and feedback will be provided to you in due course.
Warm regards,
Affinity Health Management Team.
NG
Nosipho G's updateReviewer Update
12 Apr 2024, 17:16Kindly Contact me with full details about cancelation of this **** service of yours... I pay way too much money to be treated like a ********. I have a right to a Second opinion and prior to sending a Dr to assist me and completing the full process with me you should have taken all of this into account . I will not go back to the Dr and you will send me a note because you took my money.. you are all very unprofessional and disgusting. I know my rights as a patient and I will not be questioned by an illiterate rep about my illness.. I am appalled and I am going to lay a formal complaint and I am canceling this with immediate effect.
NG
Nosipho G's update12 Apr 2024, 17:16
Reviewer Update
Kindly Contact me with full details about cancelation of this **** service of yours... I pay way too much money to be treated like a ********. I have a right to a Second opinion and prior to sending a Dr to assist me and completing the full process with me you should have taken all of this into account . I will not go back to the Dr and you will send me a note because you took my money.. you are all very unprofessional and disgusting. I know my rights as a patient and I will not be questioned by an illiterate rep about my illness.. I am appalled and I am going to lay a formal complaint and I am canceling this with immediate effect.
NG
Nosipho G's updateReviewer Update
12 Apr 2024, 17:19Hire people who are trained and qualified for the job. I will not be treated like a ***** with my own money... you will send me a letter with details on how to lay a formal complaint and another with how to cancel. I will simply communicate with my bank to deny any debits from you... I am so upset... how dare you.
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NG
Nosipho G's update12 Apr 2024, 17:19
Reviewer Update
Hire people who are trained and qualified for the job. I will not be treated like a ***** with my own money... you will send me a letter with details on how to lay a formal complaint and another with how to cancel. I will simply communicate with my bank to deny any debits from you... I am so upset... how dare you.
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Affinity Health's replyOfficial
12 Apr 2024, 19:59Good evening Nosipho,
We are sad to hear that you received poor service.
Kindly note that your complaint has been referred to the Complaints Department for investigation.
A Complaints Officer will be in contact with you during the course of next week.
Warm regards,
Affinity Health Management Team.
We are sad to hear that you received poor service.
Kindly note that your complaint has been referred to the Complaints Department for investigation.
A Complaints Officer will be in contact with you during the course of next week.
Warm regards,
Affinity Health Management Team.
Affinity Health's reply12 Apr 2024, 19:59
Official
Good evening Nosipho,
We are sad to hear that you received poor service.
Kindly note that your complaint has been referred to the Complaints Department for investigation.
A Complaints Officer will be in contact with you during the course of next week.
Warm regards,
Affinity Health Management Team.
We are sad to hear that you received poor service.
Kindly note that your complaint has been referred to the Complaints Department for investigation.
A Complaints Officer will be in contact with you during the course of next week.
Warm regards,
Affinity Health Management Team.
Affinity Health's replyOfficial
19 Apr 2024, 12:00Good day Nosipho,
We can confirm that you have been contacted by a Complaints Officer and your concerns have been discussed.
Should you require any further information, please do not hesitate to contact us.
Best regards,
Affinity Health Management Team.
We can confirm that you have been contacted by a Complaints Officer and your concerns have been discussed.
Should you require any further information, please do not hesitate to contact us.
Best regards,
Affinity Health Management Team.
Affinity Health's reply19 Apr 2024, 12:00
Official
Good day Nosipho,
We can confirm that you have been contacted by a Complaints Officer and your concerns have been discussed.
Should you require any further information, please do not hesitate to contact us.
Best regards,
Affinity Health Management Team.
We can confirm that you have been contacted by a Complaints Officer and your concerns have been discussed.
Should you require any further information, please do not hesitate to contact us.
Best regards,
Affinity Health Management Team.