Pathetic service and false advertising.

I am disgusted that a Radiology claim for 23rd is still not paid. I have been resubmitting with no joy. No one has been getting back to me. I have threatening letters from the Pathology as this invoice is now long overdue.<br> My son had a concussion and the network GP referred him to do an Xray. Even though Affinity Health website clearly states \X-Rays are unlimited when recommended by your network GP". My invoice is still not paid. Claims department tells me they are a third party merely processing claims there's nothing they can do for me. I must speak to Affinity Health. On the other side Affinity health tells me to speak to the claims department. <br> Really? It seems everyone is passing the buck. I spoke to Mulalo from claims who told me that its no point passing my query to her manager as she won't do anything about it. So that's the kind of a service I receive. <br> The fact that at no stage I am informed as to why my claim is not paid or processed. Just shows that Affinity Health doesn't care about the quality of service they offer to their customers. As long as you pay and they get your money. That's all that matters. Pathetic service."""