RA
Riri A
1 reviews | Active since Nov 2017
12 Jun 2026, 09:24
Pathetic service
I’m have a huge issue with affinity , I have been trying to get an Auth code for my son on the 23 May via their whatsapp ,they ask you so many questions to leave you waiting for an Auth code, mind you today is 12 June still no Auth code , I have requested another Auth code today , went through all the questions that was asked again and still waiting for someone to send me an Auth code , how pathetic is this service seriously
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Affinity Health's replyOfficial
12 Jun 2026, 10:20Good day Riri,
Thank you for bringing this matter to our attention. We are sorry to hear about your experience and understand your frustration.
Our records indicate that a Primary Healthcare Professional attempted to contact you on 23 May 2026 to assist with your request; however, the attempts were unfortunately unsuccessful.
We can also confirm that our Complaints Team has since been in contact with you to provide further clarity regarding the authorisation process and turnaround times, and has assisted in addressing your request.
Please note that the information requested via our WhatsApp platform forms part of the authorisation process and is necessary to ensure that each request is assessed correctly and in accordance with the benefits available on the relevant plan. Once the required information has been received, the request is directed to the appropriate team for further assistance.
We appreciate your feedback, as it helps us improve our service delivery. Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Affinity Health Management Team
Affinity Health Management Team
Affinity Health's reply12 Jun 2026, 10:20
Official
Good day Riri,
Thank you for bringing this matter to our attention. We are sorry to hear about your experience and understand your frustration.
Our records indicate that a Primary Healthcare Professional attempted to contact you on 23 May 2026 to assist with your request; however, the attempts were unfortunately unsuccessful.
We can also confirm that our Complaints Team has since been in contact with you to provide further clarity regarding the authorisation process and turnaround times, and has assisted in addressing your request.
Please note that the information requested via our WhatsApp platform forms part of the authorisation process and is necessary to ensure that each request is assessed correctly and in accordance with the benefits available on the relevant plan. Once the required information has been received, the request is directed to the appropriate team for further assistance.
We appreciate your feedback, as it helps us improve our service delivery. Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Affinity Health Management Team
Affinity Health Management Team