Pathetic service

Item: Affinity Health
Rating: 1
Author: Gareth B

Tried to use the for a medical emergency but no use. Spoke to numerous people and the only thing that care about is debiting my account for money even after asking to cancel the policy they still debit my account. I was then told that the policy is active until the end of the month, only to find out today that the policy is canceled.... i want my money back!!!!!

Helpful (0)

Replies (3)

Gareth B's updateReviewer Update

13 Apr 2026, 13:14

So i was told last week on a recorded call with Siphokazi Mhlongo that the policy is active and can be utilized until the end of April 26 as the day that i requested cancelation of the policy i was also debited for the policy and that they cannot refund me. However today i find out that the policy has in fact been cancelled because i do not plan on using the policy, so i paid for the month of April for nothing. Please can a senior manager call me

Gareth B's update13 Apr 2026, 13:14

Reviewer Update

Affinity Health's replyOfficial

13 Apr 2026, 13:37

Good day Gareth,

Thank you for bringing your concerns to our attention.

Your concerns have been forwarded to the relevant department for further investigation.

We sincerely regret the inconvenience this matter has caused.

Kind regards,
Affinity Health Management Team

Affinity Health's reply13 Apr 2026, 13:37

Official