LG
Lee G
1 reviews | Active since Dec 2017
27 Sept 2022, 15:53
PATHETIC SERVICE
We have been waiting so long for a doctor's letter for my child! we have to present it to the school. after numerous emails, absolutely no response. I WILL BE CANCELLING THIS MEMBERSHIP. this is pathetic!!! obviously they don't care about their customers!!!! if i could give a negative rating, i would.
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Replies (2)
Affinity Health's replyOfficial
27 Sept 2022, 16:13Good Afternoon Mr Gladwin.
We sincerely apologise for the inconvenience this has caused you.
We have escalated the matter to the Complaints Department for further investigation.
Best Regards,
Affinity Health Management Team.
We sincerely apologise for the inconvenience this has caused you.
We have escalated the matter to the Complaints Department for further investigation.
Best Regards,
Affinity Health Management Team.
Affinity Health's reply27 Sept 2022, 16:13
Official
Good Afternoon Mr Gladwin.
We sincerely apologise for the inconvenience this has caused you.
We have escalated the matter to the Complaints Department for further investigation.
Best Regards,
Affinity Health Management Team.
We sincerely apologise for the inconvenience this has caused you.
We have escalated the matter to the Complaints Department for further investigation.
Best Regards,
Affinity Health Management Team.
Affinity Health's replyOfficial
30 Sept 2022, 10:28Dear Mr Gladwin.
We can confirm that a Sicknote has been sent to the Policyholder via Email.
We further confirm that a Complaints Officer has attempted to make contact with the Policyholder to no successful avail.
Should you wish to be assisted further or require any information, please do not hesitate to contact us.
Best Regards,
Affinity Health Management Team.
We can confirm that a Sicknote has been sent to the Policyholder via Email.
We further confirm that a Complaints Officer has attempted to make contact with the Policyholder to no successful avail.
Should you wish to be assisted further or require any information, please do not hesitate to contact us.
Best Regards,
Affinity Health Management Team.
Affinity Health's reply30 Sept 2022, 10:28
Official
Dear Mr Gladwin.
We can confirm that a Sicknote has been sent to the Policyholder via Email.
We further confirm that a Complaints Officer has attempted to make contact with the Policyholder to no successful avail.
Should you wish to be assisted further or require any information, please do not hesitate to contact us.
Best Regards,
Affinity Health Management Team.
We can confirm that a Sicknote has been sent to the Policyholder via Email.
We further confirm that a Complaints Officer has attempted to make contact with the Policyholder to no successful avail.
Should you wish to be assisted further or require any information, please do not hesitate to contact us.
Best Regards,
Affinity Health Management Team.