Pathetic service

As a single mom, I find it very difficult to join any well known medical aid company as the payments are sky high. When i saw Affinity offering such a good deal for Comprehensive cover I was over the moon. I signed up over the telephone, my first payment went off and I received my membership card. Well, the first issue was that my daughter's name was completely incorrect. I emailed via the website asking on how to go about changing her name. I go no response. Then there has been the numerous hassles claiming back for Dr's visits and an ER visit to Panorama Medi Clinic (which i was told is on their prescribed list, only to find out it was not). The amounts paid pack were not even half of what I had to pay initially, so I was always out of pocket. 8 days ago i enquired about cancelling my membership after 3 months, i was emailed the cancellation form, filled it in and emailed it back on 3 November 2015. I am still waiting for confirmation that somebody received my form. Needless to say I will not refer anybody to Affinity Health.