LN
LEE N

1 reviews | Active since May 2016

25 Oct 2019, 05:30

Pathetic service

I will never advise anyone to join this ******* of a medical insurance, I have been hospitalized and claimed after as the hospitals doesn't trust them so they needed me to pay upfront and claim from affinity, I have been sending claims and calling them but no one is willing to assist, what waste of money paying them month to month

0
Replies (4)
Affinity Health
Affinity Health's reply25 Oct 2019, 07:07
Official
Good Day Lee

Thank you for raising your concerns with us.

Please note that the Complaints Department will investigate your concerns and will contact you to assist you.

Kind Regards
Affinity Health Management Team
LN
LEE N's update25 Oct 2019, 09:05
Reviewer Update
When will that be, when Jesus comes back?
Affinity Health
Affinity Health's reply25 Oct 2019, 09:12
Official
Good Day Lee

Please note that our Complaints Department investigates members concerns thoroughly to ensure that members are provided with accurate feedback.

May you please allow for a response to be provided to you within 48 hours.

Kind Regards
Affinity Health Management Team
Affinity Health
Affinity Health's reply25 Oct 2019, 09:25
Official
Good day Lee

We can confirm that a Complaints Officer has been in contact with you and has requested for the relevant documentation for your claim to be processed.

Kind Regards
Affinity Health Management Team