AR
Adriana R
1 reviews | Active since Aug 2025
07 Aug 2025, 13:20
PATHETIC MEDICAL PLAN
i have been on this plan for over a year now. sick with flu and high temperature. They have "Certified Nurses" who speak to you over the phone and always give you meds. You suffer another 3-5 days and then they decide to send you to a doctor. Please tell me how can someone treat you and know the severity of your symptoms over the phone without physically consulting you. We pay premiums religiously. But you guys act like you are doing us a favour sending us to a doctor. My child is asthmatic and had high fever and they were giving me a script to go to the pharmacy until i had to force the issue. the level of service is PATHETIC
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Replies (2)
Affinity Health's replyOfficial
07 Aug 2025, 13:34Dear Adriana,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and that you feel let down by the level of service received — especially during a time when both you and your child were unwell.
Please allow us some time to investigate the matter further. If possible, kindly share your membership details via direct message so we can look into this urgently and provide proper feedback.
Kind regards,
Affinity Health Management Team
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and that you feel let down by the level of service received — especially during a time when both you and your child were unwell.
Please allow us some time to investigate the matter further. If possible, kindly share your membership details via direct message so we can look into this urgently and provide proper feedback.
Kind regards,
Affinity Health Management Team
Affinity Health's reply07 Aug 2025, 13:34
Official
Dear Adriana,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and that you feel let down by the level of service received — especially during a time when both you and your child were unwell.
Please allow us some time to investigate the matter further. If possible, kindly share your membership details via direct message so we can look into this urgently and provide proper feedback.
Kind regards,
Affinity Health Management Team
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and that you feel let down by the level of service received — especially during a time when both you and your child were unwell.
Please allow us some time to investigate the matter further. If possible, kindly share your membership details via direct message so we can look into this urgently and provide proper feedback.
Kind regards,
Affinity Health Management Team
Affinity Health's replyOfficial
03 Sept 2025, 10:20Dear Adriana,
We would like to inform you that a Complaints Officer has contacted you regarding your recent complaint.
We are pleased to confirm that the matter has been addressed and resolved to your satisfaction. If you have any further questions or require additional assistance, please do not hesitate to reach out.
Thank you for bringing this to our attention and for your patience throughout the process.
Kind regards,
Affinity Health Management Team
We would like to inform you that a Complaints Officer has contacted you regarding your recent complaint.
We are pleased to confirm that the matter has been addressed and resolved to your satisfaction. If you have any further questions or require additional assistance, please do not hesitate to reach out.
Thank you for bringing this to our attention and for your patience throughout the process.
Kind regards,
Affinity Health Management Team
Affinity Health's reply03 Sept 2025, 10:20
Official
Dear Adriana,
We would like to inform you that a Complaints Officer has contacted you regarding your recent complaint.
We are pleased to confirm that the matter has been addressed and resolved to your satisfaction. If you have any further questions or require additional assistance, please do not hesitate to reach out.
Thank you for bringing this to our attention and for your patience throughout the process.
Kind regards,
Affinity Health Management Team
We would like to inform you that a Complaints Officer has contacted you regarding your recent complaint.
We are pleased to confirm that the matter has been addressed and resolved to your satisfaction. If you have any further questions or require additional assistance, please do not hesitate to reach out.
Thank you for bringing this to our attention and for your patience throughout the process.
Kind regards,
Affinity Health Management Team