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chris H
1 reviews | Active since Mar 2012
17 Oct 2020, 08:33
PATHETIC
First you have to phone for authorization to see a doctor, well that is if they pick up the phone. Then you have to wait for permission from one off the agent's. Then my wife was told to phone the doctor to find out who was available and supply the practice number, so it can be verified. After 6 years with affinity this is the treatment we receive. MY POLICY WILL BE CANCELED
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Replies (2)
Affinity Health's replyOfficial
17 Oct 2020, 10:09Good Day Chris
Thank you for taking the time to raise your concerns with us here on Hello Peter.
We can assure you that this matter is currently being investigated and will be dealt with accordingly. Feedback will be communicated to you in due course.
Kind Regards
Affinity Health Management Team.
Thank you for taking the time to raise your concerns with us here on Hello Peter.
We can assure you that this matter is currently being investigated and will be dealt with accordingly. Feedback will be communicated to you in due course.
Kind Regards
Affinity Health Management Team.
Affinity Health's reply17 Oct 2020, 10:09
Official
Good Day Chris
Thank you for taking the time to raise your concerns with us here on Hello Peter.
We can assure you that this matter is currently being investigated and will be dealt with accordingly. Feedback will be communicated to you in due course.
Kind Regards
Affinity Health Management Team.
Thank you for taking the time to raise your concerns with us here on Hello Peter.
We can assure you that this matter is currently being investigated and will be dealt with accordingly. Feedback will be communicated to you in due course.
Kind Regards
Affinity Health Management Team.
Affinity Health's replyOfficial
19 Oct 2020, 16:13Good Day chris
We can confirm that a Complaint's Officer was in contact with you to discuss and assist accordingly with regards to the above concerns raised.
Should you require any further assistance, please feel free to contact us on: ***and we will gladly assist.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaint's Officer was in contact with you to discuss and assist accordingly with regards to the above concerns raised.
Should you require any further assistance, please feel free to contact us on: ***and we will gladly assist.
Kind Regards
Affinity Health Management Team
Affinity Health's reply19 Oct 2020, 16:13
Official
Good Day chris
We can confirm that a Complaint's Officer was in contact with you to discuss and assist accordingly with regards to the above concerns raised.
Should you require any further assistance, please feel free to contact us on: ***and we will gladly assist.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaint's Officer was in contact with you to discuss and assist accordingly with regards to the above concerns raised.
Should you require any further assistance, please feel free to contact us on: ***and we will gladly assist.
Kind Regards
Affinity Health Management Team