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lM
lerato M

1 reviews | Active since Mar 2013

27 Oct 2021, 12:21

Pathetic

I cancelled my Affinity cover, with an email to Morgan Patrick in writing. Yet my account has been handed over. Not only that I sent a message to their Whatsapp line to tell them that I have cancelled and I am still receiving handover emails. Pathetic

0
Replies (8)
Affinity Health
Affinity Health's reply27 Oct 2021, 12:34
Official
Good day Lerato,

Thanks for getting in touch with us to voice your concerns.

Please note that we will relay your complaint to the relevant department for further investigation and a Complaints Officer will be in contact with you in due course. 
Kind RegardsAffinity Health Management Team
lM
lerato M's update27 Oct 2021, 13:43
Reviewer Update
Kindly resolve this matter as I am now receiving emails stating that I owe.

lM
lerato M's update27 Oct 2021, 14:15
Reviewer Update
Hi, yes the complaints officer has contacted me. I am however still waiting for the cancellation confirmation in writing as discussed.
Affinity Health
Affinity Health's reply27 Oct 2021, 15:58
Official
Good day Lerato, 

We can confirm that a cancellation confirmation email has been sent to you.

Kind RegardsAffinity Health Management Team
lM
lerato M's update27 Oct 2021, 16:01
Reviewer Update
Done, thank you.
Affinity Health
Affinity Health's reply28 Oct 2021, 08:34
Official
 Good day Lerato, 

You're most welcome. 

Kind RegardsAffinity Health Management Team 
lM
lerato M's update28 Oct 2021, 12:49
Reviewer Update
Hi, I am still receiving handover messages, please make it stop. Thank you.
Affinity Health
Affinity Health's reply28 Oct 2021, 16:03
Official
Good day Lerato, 

Thank you for bringing this issue to our attention. 
Please note that we have relayed your query to the Conservations Department and they have assured us that your details have bee removed from the messaging list.

Kindly note that you will not be receiving any more messages from us.

Kind RegardsAffinity Health Management Team