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larisha E

1 reviews | Active since Jul 2014

06 Aug 2019, 12:32

Patheric customer service!!

No cutomer service!!! Since the 23rd of July!!! Pathetic

I have been sending emails to clyde since then with no reply to change my policy. On the 2nd of august i have sent a email yet again and to other emails as well with no responce!!

But when it came to paying they were not 1 min late!!!

PEOPLE DONT USE THEM THEY LACK OF CUSTOMER SERVICE AND JUST CARE ABOUT YOUR MONEY

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Replies (3)
Affinity Health
Affinity Health's reply06 Aug 2019, 12:41
Official
Good day Larisha

Thank you for sharing your concerns with us.

Please be advised that the customer care department is currently assisting you with adding dependents to your policy.

Always make sure to call Affinity Health on ***or email us on *** for prompt assistance.

Kind Regards
Affinity Health Management Team.
lE
larisha E's update06 Aug 2019, 15:51
Reviewer Update
But that is what i did and i have waited!! Dont try to clean the mistakes you did!!!!

Now after i placed someting on Hello peter i get a reply, why not when i have sent my first email on the 23rd!!
Affinity Health
Affinity Health's reply06 Aug 2019, 16:08
Official
Please note that you emailed the external brokerage and not Affinity Health.

Please advise how Affinity Health was to note your request for assistance without hearing from you.

We confirm that since receiving your query, we have apologised for the inconvenience and have endeavoured to assist.

You're more than welcome to advise how we can be of further assistance, and we will gladly help you.

Kind regards
Affinity Health Management Team