Paid for something I was not even on for two days.

I app**** for membership on the 15 September 2022. And even before everything/paperwork was even finalised I was honest with the agent named (Thabo) after he had made mention that they are not a medical aid but more of a policy. I told him my work instruction was for me to get a medical aid and I’m not sure if the policy will be accepted. I was willing to end the call without going through with the application as I made it clear I do not want any admin cost nor waste any one’s time. The agent then advised me we can still continue with it he will then send me a policy certificate and should the policy not be accepted I will then be able to not proceed/ cancel without any hassles. I confirmed with him first thing after I spoke to our HR on the 16 September 2022 that the policy will not be accepted and that it must be a medical aid membership as per their instruction. To my surprise I was given ups and downs on the cancellation the whole process came with all the hassles in the world that I was assured on will not come they even took money from my account without me even having any benefit of the policy I was exploited even though I was upfront on communication from the get go. I was ****** of money even though I followed the correct cancellation process. Please be aware people do not believe a thing this people tell you over the phone they will tell you all the lies in the world just to make sure they can take money from your account. I was promised by the agent on email no money will be debited from my account.