S
Sandy
1 reviews | Active since Feb 2022
17 Jul 2025, 13:14
Overall positive experience
After getting the run around from a few consultants, Megan Coetzee dealt with my claim properly. She took the time to actually read the details of the claims and request the proper documentation (which was a completely different document to what the other consultants had been asking.) She then took charge of the claim and made sure it was dealt with as a priority. Also a shout out to Ian of the Claims Dept, who actually phoned me to discuss it in more detail & phoned back to check that things were progressing . So all in all I was left with a positive experience due to Ian and Megan's interactions.
Helpful (0)
Replies (1)0
Replies (1)
Affinity Health's replyOfficial
17 Jul 2025, 15:09Good day Sandy,
Thank you so much for your valuable feedback.
We are truly pleased to hear that Megan Coetzee and Ian from our Claims Department were able to turn your experience around. Your kind words have been shared with them, and we commend them for their professionalism, attention to detail, and commitment to ensuring your claim was handled efficiently.
We sincerely regret the initial frustration you experienced, and we appreciate your patience throughout the process. It’s feedback like yours that helps us continuously improve our service.
Should you need any further assistance, please do not hesitate to reach out.
Warm regards,
Affinity Health Management Team
Thank you so much for your valuable feedback.
We are truly pleased to hear that Megan Coetzee and Ian from our Claims Department were able to turn your experience around. Your kind words have been shared with them, and we commend them for their professionalism, attention to detail, and commitment to ensuring your claim was handled efficiently.
We sincerely regret the initial frustration you experienced, and we appreciate your patience throughout the process. It’s feedback like yours that helps us continuously improve our service.
Should you need any further assistance, please do not hesitate to reach out.
Warm regards,
Affinity Health Management Team
Affinity Health's reply17 Jul 2025, 15:09
Official
Good day Sandy,
Thank you so much for your valuable feedback.
We are truly pleased to hear that Megan Coetzee and Ian from our Claims Department were able to turn your experience around. Your kind words have been shared with them, and we commend them for their professionalism, attention to detail, and commitment to ensuring your claim was handled efficiently.
We sincerely regret the initial frustration you experienced, and we appreciate your patience throughout the process. It’s feedback like yours that helps us continuously improve our service.
Should you need any further assistance, please do not hesitate to reach out.
Warm regards,
Affinity Health Management Team
Thank you so much for your valuable feedback.
We are truly pleased to hear that Megan Coetzee and Ian from our Claims Department were able to turn your experience around. Your kind words have been shared with them, and we commend them for their professionalism, attention to detail, and commitment to ensuring your claim was handled efficiently.
We sincerely regret the initial frustration you experienced, and we appreciate your patience throughout the process. It’s feedback like yours that helps us continuously improve our service.
Should you need any further assistance, please do not hesitate to reach out.
Warm regards,
Affinity Health Management Team