JT
Jacques T
1 reviews | Active since Feb 2020
29 Apr 2025, 09:54
Overall good
Overall good. Never had a refused claim. But sometimes difficult to reach. Once had a case where I couldn't talk to somebody at the call centre for preauthorisation, between 40 min on the line and 8 calls over two days. That said, they contacted me two days later and retroactively approved the appointment. The rest of the time, including today, their call centre is quick and helpful. Including today (thanks Dimpho Pule).
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Affinity Health's replyOfficial
29 Apr 2025, 09:59Dear Jacques,
Thank you for taking the time to share your detailed experience—we truly appreciate it. We're glad to hear that your claims have been consistently approved and that our team, including Dimpho Pule, has been helpful and responsive.
We also acknowledge the frustration you experienced during that one instance with our call center, and we're sorry for the inconvenience caused. Your feedback is important and helps us improve our service to ensure more consistent support.
Thanks again for your trust and for highlighting both the positives and areas for growth.
Kind regards,
Affinity Health Management Team.
Thank you for taking the time to share your detailed experience—we truly appreciate it. We're glad to hear that your claims have been consistently approved and that our team, including Dimpho Pule, has been helpful and responsive.
We also acknowledge the frustration you experienced during that one instance with our call center, and we're sorry for the inconvenience caused. Your feedback is important and helps us improve our service to ensure more consistent support.
Thanks again for your trust and for highlighting both the positives and areas for growth.
Kind regards,
Affinity Health Management Team.
Affinity Health's reply29 Apr 2025, 09:59
Official
Dear Jacques,
Thank you for taking the time to share your detailed experience—we truly appreciate it. We're glad to hear that your claims have been consistently approved and that our team, including Dimpho Pule, has been helpful and responsive.
We also acknowledge the frustration you experienced during that one instance with our call center, and we're sorry for the inconvenience caused. Your feedback is important and helps us improve our service to ensure more consistent support.
Thanks again for your trust and for highlighting both the positives and areas for growth.
Kind regards,
Affinity Health Management Team.
Thank you for taking the time to share your detailed experience—we truly appreciate it. We're glad to hear that your claims have been consistently approved and that our team, including Dimpho Pule, has been helpful and responsive.
We also acknowledge the frustration you experienced during that one instance with our call center, and we're sorry for the inconvenience caused. Your feedback is important and helps us improve our service to ensure more consistent support.
Thanks again for your trust and for highlighting both the positives and areas for growth.
Kind regards,
Affinity Health Management Team.