Only care about money and not wellbeing of their clients

Affinity Health together with Spec-savers failed me when I needed help. Till today nobody has assisted me with my case, instead they keep sending me policy wording which I know and I followed the correct procedure. They took me for a fool, spec savers kept sending me to Affinity and Affinity also did the same. They didnt want to contact each other in order to assist me, they made it my responsibility I was the mediator. None of them took the responsibility for what happened. I reported this to Affinity on the 3rd of May 2022, been going back and forth, the last email I sent to Affinity was on the 9th of May, till now nobody has bothered to contact me. They do not care about the well being of their clients.