OM
Ofentse M
1 reviews | Active since Jun 2021
29 Jul 2025, 13:15
On July 25th I experienced excruciating stomach cramps and needed to go to hospital. To my dismay, I received an sms stating that I am only approved for R2500. 00. To make matters worse, when I got to the hospital recommended by tgem I was told that none
Zero value for your money! Not even for their highest insurance plan!
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Replies (2)
Affinity Health's replyOfficial
29 Jul 2025, 13:56Dear Ofentse,
Thank you for taking the time to share your recent experience with us.
Please be assured that a Complaints Officer will conduct a thorough investigation into the matter, and feedback will be provided once the process has been concluded.
Kindest regards,
Affinity Health Management Team
Affinity Health Management Team
Affinity Health's reply29 Jul 2025, 13:56
Official
Dear Ofentse,
Thank you for taking the time to share your recent experience with us.
Please be assured that a Complaints Officer will conduct a thorough investigation into the matter, and feedback will be provided once the process has been concluded.
Kindest regards,
Affinity Health Management Team
Affinity Health Management Team
Affinity Health's replyOfficial
30 Jul 2025, 08:34Dear Ofenste,
We can confirm that we have made contact with you and assisted in addressing your complaint.
We trust that the matter has now been resolved to your satisfaction. Should you have any further concerns or require additional assistance, please don’t hesitate to reach out to us again.
We can confirm that we have made contact with you and assisted in addressing your complaint.
We trust that the matter has now been resolved to your satisfaction. Should you have any further concerns or require additional assistance, please don’t hesitate to reach out to us again.
Warm regards,
Affinity Health Management Team
Affinity Health Management Team
Affinity Health's reply30 Jul 2025, 08:34
Official
Dear Ofenste,
We can confirm that we have made contact with you and assisted in addressing your complaint.
We trust that the matter has now been resolved to your satisfaction. Should you have any further concerns or require additional assistance, please don’t hesitate to reach out to us again.
We can confirm that we have made contact with you and assisted in addressing your complaint.
We trust that the matter has now been resolved to your satisfaction. Should you have any further concerns or require additional assistance, please don’t hesitate to reach out to us again.
Warm regards,
Affinity Health Management Team
Affinity Health Management Team