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kK
keneuoemarite K

1 reviews | Active since Apr 2017

18 Jan 2022, 14:23

**** of a company

They don't send you a policy to sign no membership card gets delivered but they will debit with no fail! **** of a company

0
Replies (5)
Affinity Health
Affinity Health's reply18 Jan 2022, 14:33
Official
Good Day Keneuoe 

Thank you for raising your concerns with us.

We can confirm that email communication was forwarded through to you and that your concerns are being investigated.

Please be advised that feedback will be communicated in due course.

Kind Regards,
Affinity Health Management Team
kK
keneuoemarite K's update18 Jan 2022, 16:51
Reviewer Update
I went through my email nothing was sent to me. You can't charge me for a service I did not use.
Affinity Health
Affinity Health's reply19 Jan 2022, 08:07
Official
 Good Day Keneuoe 

We can confirm that email communication was sent to the email address we have on record.

Kindly note that your concerns are being investigated and feedback will be communicated in due time.

Kind Regards
Affinity Health Management Team
Affinity Health
Affinity Health's reply19 Jan 2022, 11:35
Official
Good Day Keneuoe 

We can confirm that a Complaints Officer was in contact with you to assist and advise accordingly.

Please note that further communication will be forwarded through once your refund has been paid.

Kind Regards
Affinity Health Management Team
Affinity Health
Affinity Health's reply26 Jan 2022, 10:03
Official
Good Day Keneuoe 

We can confirm that your refund was paid on the 21st of January 2022 and email communication was forwarded through.

Kindly let us know if you require any further assistance.

Best Regards
Affinity Health Management Team