SD
Sean D
1 reviews | Active since Apr 2018
21 Nov 2022, 10:16
Not recomendable
First of all, I would not recommend any insurance company for health cover - they simply don't have the skill or empathy to deal with your situation. They collect your premium every month but the moment you need basic care they have a 1000 questions and objections. Out of a service perspective they really great but that's about it. They refused to pay a basic blood test and when I ask them to cancel my cover, they did not even try to retain me.
Helpful (0)
Replies (6)0
Replies (6)
Affinity Health's replyOfficial
21 Nov 2022, 10:20Good Day Sean,
Thank you for taking the time to raise your concerns.
Please note that an investigation will be conducted and a Complaints Officer will be in contact with you to provide you with feedback.
Warm regards,
Affinity Health Management Team.
Thank you for taking the time to raise your concerns.
Please note that an investigation will be conducted and a Complaints Officer will be in contact with you to provide you with feedback.
Warm regards,
Affinity Health Management Team.
Best regards,
Affinity Health's reply21 Nov 2022, 10:20
Official
Good Day Sean,
Thank you for taking the time to raise your concerns.
Please note that an investigation will be conducted and a Complaints Officer will be in contact with you to provide you with feedback.
Warm regards,
Affinity Health Management Team.
Thank you for taking the time to raise your concerns.
Please note that an investigation will be conducted and a Complaints Officer will be in contact with you to provide you with feedback.
Warm regards,
Affinity Health Management Team.
Best regards,
Affinity Health's replyOfficial
22 Nov 2022, 09:13Good Day Sean,
Please note that a Complaints Officer has attempted to make contact with you however to no avail.
Please advise on a convenient time that our Complaints Officer can make contact with you?
Warm regards,
Affinity Health Management Team.
Please note that a Complaints Officer has attempted to make contact with you however to no avail.
Please advise on a convenient time that our Complaints Officer can make contact with you?
Warm regards,
Affinity Health Management Team.
Best regards,
Affinity Health's reply22 Nov 2022, 09:13
Official
Good Day Sean,
Please note that a Complaints Officer has attempted to make contact with you however to no avail.
Please advise on a convenient time that our Complaints Officer can make contact with you?
Warm regards,
Affinity Health Management Team.
Please note that a Complaints Officer has attempted to make contact with you however to no avail.
Please advise on a convenient time that our Complaints Officer can make contact with you?
Warm regards,
Affinity Health Management Team.
Best regards,
SD
Sean D's updateReviewer Update
22 Nov 2022, 09:25I have no interest speaking to them at this point. Why was I not contacted before I went to Hello Peter or cancelled my cover. Little bit too late now. Thanks
SD
Sean D's update22 Nov 2022, 09:25
Reviewer Update
I have no interest speaking to them at this point. Why was I not contacted before I went to Hello Peter or cancelled my cover. Little bit too late now. Thanks
Affinity Health's replyOfficial
22 Nov 2022, 10:13Good Day Sean,
We do understand. We would like to sincerely apologise for the service received as this is not the level that we strive to provide to our valued clients.
Should you wish to be contacted you may respond to the email that has been sent.
Warm regards,
Affinity Health Management Team.
We do understand. We would like to sincerely apologise for the service received as this is not the level that we strive to provide to our valued clients.
Should you wish to be contacted you may respond to the email that has been sent.
Warm regards,
Affinity Health Management Team.
Best regards,
Affinity Health's reply22 Nov 2022, 10:13
Official
Good Day Sean,
We do understand. We would like to sincerely apologise for the service received as this is not the level that we strive to provide to our valued clients.
Should you wish to be contacted you may respond to the email that has been sent.
Warm regards,
Affinity Health Management Team.
We do understand. We would like to sincerely apologise for the service received as this is not the level that we strive to provide to our valued clients.
Should you wish to be contacted you may respond to the email that has been sent.
Warm regards,
Affinity Health Management Team.
Best regards,
SD
Sean D's updateReviewer Update
22 Nov 2022, 10:44Noted thanks, I appreciate your responds.
SD
Sean D's update22 Nov 2022, 10:44
Reviewer Update
Noted thanks, I appreciate your responds.
Affinity Health's replyOfficial
22 Nov 2022, 11:04Good Day Sean,
You are most welcome.
Warm regards,
Affinity Health Management Team.
You are most welcome.
Warm regards,
Affinity Health Management Team.
Best regards,
Affinity Health's reply22 Nov 2022, 11:04
Official
Good Day Sean,
You are most welcome.
Warm regards,
Affinity Health Management Team.
You are most welcome.
Warm regards,
Affinity Health Management Team.
Best regards,