1 reviews | Active since Nov 2016
Not paying for anything
<p>I wanted to take my son to doctor. The one they said does not answer. Wrote an email to their complaints, no reply. wanted the medicine they do not cover it. worst ever</p>
Good day Jacques,
Thank you for reporting your experience with us.
Please note that we have escalated this matter to our Complaints Officer who is currently conducting an investigation and will refer back to you in due course.
Kind Regards,
The Affinity Health Management Team
Good day Jacques,
Thank you for reporting your experience with us.
Please note that we have escalated this matter to our Complaints Officer who is currently conducting an investigation and will refer back to you in due course.
Kind Regards,
The Affinity Health Management Team
Your offer to refund the R700 is not accepted. I want at least 75% of my money you stole from me. Yes, you stole it because you could not deliver the service to me as promissed in the agreement. If you refuse I will take it further and I will make sure people know the truth.
Your offer to refund the R700 is not accepted. I want at least 75% of my money you stole from me. Yes, you stole it because you could not deliver the service to me as promissed in the agreement. If you refuse I will take it further and I will make sure people know the truth.
Good day Jacques,
Please refer to the proposed resolution on the review that you posted this morning. As per our feedback we have decided that we will offer you a refund of premiums as a courtesy as well as cancel your policy.
At no point in time were you offered a refund of R700, furthermore, attempts to resolve the service failure were refused by you hence the updated resolution.
Kind Regards,
The Affinity Health Management Team
Good day Jacques,
Please refer to the proposed resolution on the review that you posted this morning. As per our feedback we have decided that we will offer you a refund of premiums as a courtesy as well as cancel your policy.
At no point in time were you offered a refund of R700, furthermore, attempts to resolve the service failure were refused by you hence the updated resolution.
Kind Regards,
The Affinity Health Management Team