Not keeping to there promises

Please do not apply for this medical insurance as one struggles to get service out of them. When my child had to go to hospital to get his warts cut out-it took 3 weeks to get things done. Don't think they get information on cost and so on. You will get mails to say that you must get quotes and prices on how much it will cost and send it to them. Every time you go to there specific doctors you will wait min time of 2 hours before you see a doctor. When you phone them all sounds well but then you get a mail saying they need something else, I am fed up