not honoring what they advertise
<p>I have followed all the affinity rules for optometrist . i have gone to somerset west mall specsavers as they informed me . what they never told me is that there is a prescribed limit they only pay . even though they advertize and i copy from their documentation the send me One eye test and one set of standard frames<br />OPTOMETRY and lenses per beneficiary per 24 months. herin lies the truth after i went for basic lenses and frame at speck savers </p> <p>Met verwysing na ons telefoniese gesprek, hiermee u optiese voordele soos bevestig:</p> <p>Oogtoets @ R520.00</p> <p>Enkel visie @ R165.00 per lens /</p> <p>Bi-***aal @ R360.00 per lens</p> <p>Raam @ R150.00</p> <p> </p> <p>Aangeheg is die kwotasie wat u bybetaling van R 2894.30 aandui asook mediese fonds porsie van R1390.00.</p> <p> </p> <p> </p> <p>thus they are not honoring the agreement . i went back to somerset mall today and asked them to show me 1 frame for A R150 and they said it does not exsist </p> <p> </p> <p> </p>
Good day Hendrik,
Thank you for reporting your experience with us.
Please note that we have escalated this matter to our Complaints Officer who will conduct an investigation and make contact with you during the course of next week.
Kind Regards,
Affinity Health Management Team
Good day Hendrik,
Thank you for reporting your experience with us.
Please note that we have escalated this matter to our Complaints Officer who will conduct an investigation and make contact with you during the course of next week.
Kind Regards,
Affinity Health Management Team
Good day Hendrik,
Thank you for taking the time to report your experience with us on HelloPeter, unfortunately, attempts to contact you telephonically have proven unsuccessful hence our decision to send you an email in order to avoid any further delay in communication. Please note that an investigation has been undertaken regarding your complaint and the findings are detailed below:
Upon receipt of your complaint we referred the matter back to Spec Savers in order to determine why you were liable for a co-payment; as mentioned in your complaint we advertise that we will cover the below in terms of Optometry:
“One eye test and one set of standard frames and lenses per beneficiary per 24 months.”
We have reviewed your quote and we have covered your eye test in full as well as paid for standard frames and standard lenses up to our benefit limit. Upon further inspection of your quote, the additional costs that you have incurred have stemmed from you choosing frames that we do not cover as well as opting for ARC on your lenses and this add on is a 1.6 index material not the normal 1.5 index due to your high prescription, unfortunately by opting for these extra’s you have incurred an additional cost that Affinity will not cover as it is not in accordance with our benefits.
Furthermore, we liaised with Anathi [the consultant who assisted you at Spec Savers] and she advised that she did show you what frames we would cover, however, you chose to not select a pair of those frames due to the fact that they were small on your face.
Please note that Affinity has honoured the benefits advertised in full and the additional costs incurred were as a result of you claiming outside of benefits.
We trust that you will find the above in order, should you require any further assistance or clarification in this regard please do not hesitate to make contact with us and we will gladly assist you.
Kind Regards,
Affinity Health Management Team
Good day Hendrik,
Thank you for taking the time to report your experience with us on HelloPeter, unfortunately, attempts to contact you telephonically have proven unsuccessful hence our decision to send you an email in order to avoid any further delay in communication. Please note that an investigation has been undertaken regarding your complaint and the findings are detailed below:
Upon receipt of your complaint we referred the matter back to Spec Savers in order to determine why you were liable for a co-payment; as mentioned in your complaint we advertise that we will cover the below in terms of Optometry:
“One eye test and one set of standard frames and lenses per beneficiary per 24 months.”
We have reviewed your quote and we have covered your eye test in full as well as paid for standard frames and standard lenses up to our benefit limit. Upon further inspection of your quote, the additional costs that you have incurred have stemmed from you choosing frames that we do not cover as well as opting for ARC on your lenses and this add on is a 1.6 index material not the normal 1.5 index due to your high prescription, unfortunately by opting for these extra’s you have incurred an additional cost that Affinity will not cover as it is not in accordance with our benefits.
Furthermore, we liaised with Anathi [the consultant who assisted you at Spec Savers] and she advised that she did show you what frames we would cover, however, you chose to not select a pair of those frames due to the fact that they were small on your face.
Please note that Affinity has honoured the benefits advertised in full and the additional costs incurred were as a result of you claiming outside of benefits.
We trust that you will find the above in order, should you require any further assistance or clarification in this regard please do not hesitate to make contact with us and we will gladly assist you.
Kind Regards,
Affinity Health Management Team