1 reviews | Active since Dec 2023
Not good at all.
All looks and sounds good before you get the service. Today i needed to take my wife to a doctor due to high fever, bursting headache ect. I waited 2 hours for authorization. I paid it out of my pocket. My concern is what if it is a big emergency and have to wait for them ... not a chance i will take on my family's life.
Good day Billy
Thank you for bringing this matter to our attention. We're sorry to hear about your experience and understand your concern.
We would like the opportunity to look into what happened with the authorisation process.
Kindly note that this matter will be reviewed by the Complaints Department, and a Complaints Officer will be in touch once concluded.
Best regards
Affinity Health Management Team
Good day Billy
Thank you for bringing this matter to our attention. We're sorry to hear about your experience and understand your concern.
We would like the opportunity to look into what happened with the authorisation process.
Kindly note that this matter will be reviewed by the Complaints Department, and a Complaints Officer will be in touch once concluded.
Best regards
Affinity Health Management Team