NH
Nhlamulo H
1 reviews | Active since Nov 2025
06 Nov 2025, 08:01
Not getting the help I require.
In order to get any help I had to call them myself because I waited for hours to get a call from Affinity with no luck. However I got to see a dentist, and thank Affinity for that, however I was written a recommendation of medication which I was told by Affinity (nurse) to forward via WhatsApp before they can give me authorisation to collect the meds. I'm sad to say I haven't gotten any response and now I'm out here in pain because I haven't healed from the tooth extraction and I cannot properly tend to my wounded gums because of the enormous pain, the medication I was suppose to have received yesterday but till today I have nothing. I won't lie but on my side the Affinity medical aid has not been the most reliable and I struggle almost everytime to get proper help
Helpful (0)
Replies (7)0
Replies (7)
Affinity Health's replyOfficial
06 Nov 2025, 08:17Dear Nhlamulo,
Thank you for bringing your concerns to our attention. Please be assured that your concerns have been referred to our Complaints department. A Complaints Officer will investigate the matter thoroughly and contact you directly to discuss the next steps.
We appreciate your patience while we review your case.
Kind regards,
Affinity Health Management Team
Thank you for bringing your concerns to our attention. Please be assured that your concerns have been referred to our Complaints department. A Complaints Officer will investigate the matter thoroughly and contact you directly to discuss the next steps.
We appreciate your patience while we review your case.
Kind regards,
Affinity Health Management Team
Affinity Health's reply06 Nov 2025, 08:17
Official
Dear Nhlamulo,
Thank you for bringing your concerns to our attention. Please be assured that your concerns have been referred to our Complaints department. A Complaints Officer will investigate the matter thoroughly and contact you directly to discuss the next steps.
We appreciate your patience while we review your case.
Kind regards,
Affinity Health Management Team
Thank you for bringing your concerns to our attention. Please be assured that your concerns have been referred to our Complaints department. A Complaints Officer will investigate the matter thoroughly and contact you directly to discuss the next steps.
We appreciate your patience while we review your case.
Kind regards,
Affinity Health Management Team
NH
Nhlamulo H's updateReviewer Update
06 Nov 2025, 08:21I appreciate the swift response, however mind you that I'm still pain and hope I will get the help needed in time
NH
Nhlamulo H's update06 Nov 2025, 08:21
Reviewer Update
I appreciate the swift response, however mind you that I'm still pain and hope I will get the help needed in time
Affinity Health's replyOfficial
06 Nov 2025, 08:26Good day Nhlamulo,
We are so sorry to hear that you are still in pain.
We have escalated this to Telehealth, in order for them to contact you urgently and ensure you receive the assistance you require. We sincerely apologize for the delays and the inconvenience this has caused you.
Regards,
Affinity Health Management Team
We are so sorry to hear that you are still in pain.
We have escalated this to Telehealth, in order for them to contact you urgently and ensure you receive the assistance you require. We sincerely apologize for the delays and the inconvenience this has caused you.
Regards,
Affinity Health Management Team
Affinity Health's reply06 Nov 2025, 08:26
Official
Good day Nhlamulo,
We are so sorry to hear that you are still in pain.
We have escalated this to Telehealth, in order for them to contact you urgently and ensure you receive the assistance you require. We sincerely apologize for the delays and the inconvenience this has caused you.
Regards,
Affinity Health Management Team
We are so sorry to hear that you are still in pain.
We have escalated this to Telehealth, in order for them to contact you urgently and ensure you receive the assistance you require. We sincerely apologize for the delays and the inconvenience this has caused you.
Regards,
Affinity Health Management Team
Affinity Health's replyOfficial
06 Nov 2025, 15:53Good day Nhlamulo,
We can confirm that you were assisted earlier this morning and medication was prescribed for you.
Please note that our Complaints Officer is trying to reach you in order to gather more information on your experience yesterday. Kindly let us know when it would be a convenient time to make contact with you.
Best regards,
Affinity Health Management Team
We can confirm that you were assisted earlier this morning and medication was prescribed for you.
Please note that our Complaints Officer is trying to reach you in order to gather more information on your experience yesterday. Kindly let us know when it would be a convenient time to make contact with you.
Best regards,
Affinity Health Management Team
Affinity Health's reply06 Nov 2025, 15:53
Official
Good day Nhlamulo,
We can confirm that you were assisted earlier this morning and medication was prescribed for you.
Please note that our Complaints Officer is trying to reach you in order to gather more information on your experience yesterday. Kindly let us know when it would be a convenient time to make contact with you.
Best regards,
Affinity Health Management Team
We can confirm that you were assisted earlier this morning and medication was prescribed for you.
Please note that our Complaints Officer is trying to reach you in order to gather more information on your experience yesterday. Kindly let us know when it would be a convenient time to make contact with you.
Best regards,
Affinity Health Management Team
Affinity Health's replyOfficial
12 Nov 2025, 15:46Good day Nhlamulo,
Please note that a Complaints Officer is trying to contact you to address your recent experience.
Kindly let us know when it would be a convenient time to make contact with you.
Thank you,
Affinity Health Management Team
Please note that a Complaints Officer is trying to contact you to address your recent experience.
Kindly let us know when it would be a convenient time to make contact with you.
Thank you,
Affinity Health Management Team
Affinity Health's reply12 Nov 2025, 15:46
Official
Good day Nhlamulo,
Please note that a Complaints Officer is trying to contact you to address your recent experience.
Kindly let us know when it would be a convenient time to make contact with you.
Thank you,
Affinity Health Management Team
Please note that a Complaints Officer is trying to contact you to address your recent experience.
Kindly let us know when it would be a convenient time to make contact with you.
Thank you,
Affinity Health Management Team
NH
Nhlamulo H's updateReviewer Update
13 Nov 2025, 10:32I've received proper help shortly after I posted this review and I'm currently trying to change the review, affinity called apologising and explained what went wrong. I appreciate the help and my next review will be much nicer
NH
Nhlamulo H's update13 Nov 2025, 10:32
Reviewer Update
I've received proper help shortly after I posted this review and I'm currently trying to change the review, affinity called apologising and explained what went wrong. I appreciate the help and my next review will be much nicer
Affinity Health's replyOfficial
13 Nov 2025, 11:00Good day Nhlamulo,
We can confirm that a Complaints Officer has contacted you to address the concerns you raised. The officer also provided guidance on how to rate the service received.
Please don’t hesitate to reach out if you need any further assistance.
Best regards,
Affinity Health Management Team
We can confirm that a Complaints Officer has contacted you to address the concerns you raised. The officer also provided guidance on how to rate the service received.
Please don’t hesitate to reach out if you need any further assistance.
Best regards,
Affinity Health Management Team
Affinity Health's reply13 Nov 2025, 11:00
Official
Good day Nhlamulo,
We can confirm that a Complaints Officer has contacted you to address the concerns you raised. The officer also provided guidance on how to rate the service received.
Please don’t hesitate to reach out if you need any further assistance.
Best regards,
Affinity Health Management Team
We can confirm that a Complaints Officer has contacted you to address the concerns you raised. The officer also provided guidance on how to rate the service received.
Please don’t hesitate to reach out if you need any further assistance.
Best regards,
Affinity Health Management Team