1 reviews | Active since Jul 2017
Not covering our child due to 12 month period, but you cover the birth
<p>Good Day Affinity</p> <p> </p> <p>Well Iam not dissapointed, I am let down in such a major way, I left discivery to join you lot!!! I will never make that mistake again, yes I know Discovery isnt the best out here, but you know what they help their clients out!! they go the extra mile.</p> <p> </p> <p>We joined you on the 1/10/2016 (I had to wait a month for the cooldown period from Discovery to join you) </p> <p> </p> <p>Well my wife is expecting our son and she is scheduled for a C-Section on the 28/8/2017 we cannot change the date as that is the best time the Dcotor suggested, I have been then informed that you wont cover my child due to your 12 month period that I have to wait , its by 2 months only and all I get from your call centre team is that they flout your rules and regulations they are not interested in even hearing out my side or even try to just be a bit more accomomdating.</p> <p> </p> <p>I mean its not like we decided to have a child all of a sudden, and we dont believe in aborting either, its against my religion and my beliefs, so I mean its 2 months only, we have to take a c-section and we canno do natural, both Claudia and Ayanda didnt want to give me a chance to contest the matter andf they just kept on floutiong their rukles the whole time, I mean its my childs life we are talkign about!!!!!</p> <p> </p> <p>I am dsiiapointed in you aFfinity I am let down and I feel that you are supposefd to at leats hear a clients side out and have your sleas team and their supervisors give a client a chance to contest the ruling, yet you dont, you dont give a **** about your clients, as long as you get my hard earned cash out of me!!!</p> <p> </p> <p>Ill never ever refer anybody you again EVER, if I did this at my work it would have been seen as a disgrace!!!</p> <p>Shame on you and shame on your sales team and supervisors, the sad part is that I have to fork out another 15K becuase you only cover up to 30k in a C section.</p>
My typing has so many typos, due to be being so livered!!!! I am really so angry with you lot right now!
My typing has so many typos, due to be being so livered!!!! I am really so angry with you lot right now!
Ayanda called me and said that they will be covering my son on the medical aid
Ayanda called me and said that they will be covering my son on the medical aid
Good day John
Thank you for taking the time to report back on your experience with our Company.
Kindly note that it is not our intention to cause any distress or inconvenience to our members and we are prepared to positively engage and assist where possible.
We are certainly pleased to know that your query has now been sorted out and that you are satisfied with the outcome thereof.
We would like to take this opportunity of wishing you and your family good health and look forward to our ongoing relationship in health care.
Kind regards
Affinity Health Management Team.
Good day John
Thank you for taking the time to report back on your experience with our Company.
Kindly note that it is not our intention to cause any distress or inconvenience to our members and we are prepared to positively engage and assist where possible.
We are certainly pleased to know that your query has now been sorted out and that you are satisfied with the outcome thereof.
We would like to take this opportunity of wishing you and your family good health and look forward to our ongoing relationship in health care.
Kind regards
Affinity Health Management Team.
My wife called with all the paper work you required and now it seems that the agent my wife spoke to tells my wife (again) that our son will not be covered by the medical insurance and that we will have to fork out more cash!!! really now, my wife is really stressed out and she is at her last during the pregnancy, why are you doing this to her!!!
Is it not enough we had to fork out 15K to make up for the lack of Affinity not covering the whole C-Section, you now want us to pay even more money , should (God forbid) my son maybe have to stay longer in the hospital, as he is not in your 12 month planned rules and regulations! Why are you people saying one thing and doing another thing? you tell me my son will be covered from birth and now you change the whole story.
My wife called with all the paper work you required and now it seems that the agent my wife spoke to tells my wife (again) that our son will not be covered by the medical insurance and that we will have to fork out more cash!!! really now, my wife is really stressed out and she is at her last during the pregnancy, why are you doing this to her!!!
Is it not enough we had to fork out 15K to make up for the lack of Affinity not covering the whole C-Section, you now want us to pay even more money , should (God forbid) my son maybe have to stay longer in the hospital, as he is not in your 12 month planned rules and regulations! Why are you people saying one thing and doing another thing? you tell me my son will be covered from birth and now you change the whole story.