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Thapelo T
1 reviews | Active since Apr 2025
23 Apr 2025, 14:56
Nonsense
I have been blue ticking on their watsapp number seeking for medical attention,but no one was willing to assist me mind due my paying my monthly premiums and to be blueticked this is absolute nonsense
Helpful (0)
Replies (4)0
Replies (4)
Affinity Health's replyOfficial
23 Apr 2025, 15:10Good Day Thapelo
Thank you for bringing this matter to our attention.
Kindly note that a Complaints Officer will be in contact with you shortly to gather more information and to assist.
Best regards
Affinity Health Management Team
Thank you for bringing this matter to our attention.
Kindly note that a Complaints Officer will be in contact with you shortly to gather more information and to assist.
Best regards
Affinity Health Management Team
Affinity Health's reply23 Apr 2025, 15:10
Official
Good Day Thapelo
Thank you for bringing this matter to our attention.
Kindly note that a Complaints Officer will be in contact with you shortly to gather more information and to assist.
Best regards
Affinity Health Management Team
Thank you for bringing this matter to our attention.
Kindly note that a Complaints Officer will be in contact with you shortly to gather more information and to assist.
Best regards
Affinity Health Management Team
TT
Thapelo T's updateReviewer Update
23 Apr 2025, 16:40Mind due I have to go to work tommorrow with no doctors note to provide. I have called the customer care line ,I was number 1 I was put on hold for half an hour with my own airtime 🙃 very absurd. I wouldn't recommend anyone taking this policy it's nonsense trust me ,am attending a hearing tommorrow for a lousy doctor note that was promised to be sent to my watsapp number
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Thapelo T's update23 Apr 2025, 16:40
Reviewer Update
Mind due I have to go to work tommorrow with no doctors note to provide. I have called the customer care line ,I was number 1 I was put on hold for half an hour with my own airtime 🙃 very absurd. I wouldn't recommend anyone taking this policy it's nonsense trust me ,am attending a hearing tommorrow for a lousy doctor note that was promised to be sent to my watsapp number
Affinity Health's replyOfficial
24 Apr 2025, 08:42Dear Thapelo
We can confirm that a Complaints Officer was in contact with you to discuss your concerns. Please be assured that the matter is under investigation, and feedback will be communicated once we have concluded our investigation.
We apologise for any inconvenience caused and thank you for your patience.
Best regards
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you to discuss your concerns. Please be assured that the matter is under investigation, and feedback will be communicated once we have concluded our investigation.
We apologise for any inconvenience caused and thank you for your patience.
Best regards
Affinity Health Management Team
Affinity Health's reply24 Apr 2025, 08:42
Official
Dear Thapelo
We can confirm that a Complaints Officer was in contact with you to discuss your concerns. Please be assured that the matter is under investigation, and feedback will be communicated once we have concluded our investigation.
We apologise for any inconvenience caused and thank you for your patience.
Best regards
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you to discuss your concerns. Please be assured that the matter is under investigation, and feedback will be communicated once we have concluded our investigation.
We apologise for any inconvenience caused and thank you for your patience.
Best regards
Affinity Health Management Team
Affinity Health's replyOfficial
05 May 2025, 15:40Good Day Thapelo
We can confirm that we have attempted to contact you to discuss your concerns further, but were unable to reach you.
Please note that additional feedback has been communicated to you via email.
Should you require any further assistance, please do not hesitate to reach out.
Best regards
Ernestine
We can confirm that we have attempted to contact you to discuss your concerns further, but were unable to reach you.
Please note that additional feedback has been communicated to you via email.
Should you require any further assistance, please do not hesitate to reach out.
Best regards
Ernestine
Affinity Health's reply05 May 2025, 15:40
Official
Good Day Thapelo
We can confirm that we have attempted to contact you to discuss your concerns further, but were unable to reach you.
Please note that additional feedback has been communicated to you via email.
Should you require any further assistance, please do not hesitate to reach out.
Best regards
Ernestine
We can confirm that we have attempted to contact you to discuss your concerns further, but were unable to reach you.
Please note that additional feedback has been communicated to you via email.
Should you require any further assistance, please do not hesitate to reach out.
Best regards
Ernestine