Non payment of doctors bills

I used my policy for the first time, I had mole removed at my GP. I called Affinity and it was pointed out that they would only pay a portion of the drs fee as it was a doc of my choice. I was ok with that. The mole was removed on the 5 th August and sent to pathology. I sent the accounts in on the 8th. I heard nothing , on around the 15 th I was told they had not been received, wrong e mail address...... supp**** by the call center.I resent them . I received sms notification that they would be paid and the amounts.....It is now November neither me nor the pathologist have been reimbursed . Upon no payment I contacted them to find that the claim had been rejected, I needed a referral letter from the doctor, which I promptly supp**** .They then hassled about codes, I said tell me exactly what you want and I will sort it out, no reply. With each communication the doc bill which is not in dispute, is going to paid.... and guess what , no payment arrives. I feel their comprehensive plan is misleading and obscure and these people have no intention of paying me out . Pls be very wary of Affinity Health Insurance. I don't think its worth the paper it is written on