RM
Robert M
1 reviews | Active since Apr 2019
02 Aug 2019, 13:23
Non payment ( AGAIN )
On 2019 04 09 Affinity asked my doctor for a medical report regarding my condition at the time. Longstory short, I MUST NOW PAY FOR THAT REPORT as it is not " 454 not covered ito scheme protocols" Is this fair I ask you??? this is not the first time that they dont pay when they are suppose to. This company are misleading its clients and I would STRONGLY advise people to be very careful when dealing with this company
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Affinity Health's replyOfficial
02 Aug 2019, 14:07Good Day Robert
Please note that Medical Billing History was requested which is a medical report that advises of member's condition prior to inception of your policy.
The Account that you are referring to is for an Out-of-Network Doctor after your inception of your policy and Affinity Health honoured the claim according to protocol.
Members are advised and provided with policy documentation that provides them with the terms and conditions of their policy and we can confirm that you have been assisted according to the benefits applicable for all your claims.
Kind Regards
Affinity Health Management Team
Please note that Medical Billing History was requested which is a medical report that advises of member's condition prior to inception of your policy.
The Account that you are referring to is for an Out-of-Network Doctor after your inception of your policy and Affinity Health honoured the claim according to protocol.
Members are advised and provided with policy documentation that provides them with the terms and conditions of their policy and we can confirm that you have been assisted according to the benefits applicable for all your claims.
Kind Regards
Affinity Health Management Team
Best regards,
Affinity Health's reply02 Aug 2019, 14:07
Official
Good Day Robert
Please note that Medical Billing History was requested which is a medical report that advises of member's condition prior to inception of your policy.
The Account that you are referring to is for an Out-of-Network Doctor after your inception of your policy and Affinity Health honoured the claim according to protocol.
Members are advised and provided with policy documentation that provides them with the terms and conditions of their policy and we can confirm that you have been assisted according to the benefits applicable for all your claims.
Kind Regards
Affinity Health Management Team
Please note that Medical Billing History was requested which is a medical report that advises of member's condition prior to inception of your policy.
The Account that you are referring to is for an Out-of-Network Doctor after your inception of your policy and Affinity Health honoured the claim according to protocol.
Members are advised and provided with policy documentation that provides them with the terms and conditions of their policy and we can confirm that you have been assisted according to the benefits applicable for all your claims.
Kind Regards
Affinity Health Management Team
Best regards,