No service

You can't really complain about service cause there is no service. I sent a email to request a refund for an unauthorized debit that went off they asked the policy number and that was the last. When I did not got any response i went online and chat to an consultant through the internet. Outcome was i have to wait 7-14 business days for my refund. I am really not happy i declined the debit order in the first place and the money still went off now i must wait after it was their mistake and struggle to get answers...