1 reviews | Active since Jan 2025
No response when requesting cancellation after misrepresentation of the product.
My husband enquired about Affinity Health as an alternative to our current medical AID. The telephonic consultant (Maesela Komape) DID NOT explain that Affinity is medical insurance as opposed to a medical aid, which is what my husband explained, we required. The consultant proceeded to do the sale, misrepresenting the product. After signing up and having asked for 2 adults and 2 children to be added to the hospital plan, they only added the adults. When we requested they add the children, the price changed, obviously, but we asked from the start for 4 people. The consultant did not listen. Further to that, when we realised that it is health insurance and not a medical aid, we requested a cancellation via the prescribed email and to date, have received ZERO response, in spite of having sent several emails. It is very disconcerting that a company will jump to do sales, be very insistent but when there is a dispute or cancellation within the 31 day cooling off period, NO response whatsoever is provided. This is ********* and frankly bad business practice.
Thank you for bringing your concerns to our attention. We truly value your feedback and appreciate you taking the time to share your experience with us. We sincerely apologize for any confusion or inconvenience you’ve encountered during your interaction with us.
We take your concerns seriously, and we will immediately investigate the matter to confirm what was advised during the conversation with Maesela Komape. We are committed to ensuring that all information provided is clear and accurate.
Regarding the issue with the hospital plan and the addition of your children, we will review the details to determine what went wrong and ensure that this is addressed accordingly.
In addition, we regret that you have not received a response to your cancellation request. This is certainly not the level of service we aim to provide. We will prioritize this matter and ensure that your cancellation request is processed promptly.
Please expect to hear from us in due course as we work to resolve this matter to your satisfaction. Thank you for your patience and understanding.
Best regards,
Affinity Health Management Team.
Thank you for bringing your concerns to our attention. We truly value your feedback and appreciate you taking the time to share your experience with us. We sincerely apologize for any confusion or inconvenience you’ve encountered during your interaction with us.
We take your concerns seriously, and we will immediately investigate the matter to confirm what was advised during the conversation with Maesela Komape. We are committed to ensuring that all information provided is clear and accurate.
Regarding the issue with the hospital plan and the addition of your children, we will review the details to determine what went wrong and ensure that this is addressed accordingly.
In addition, we regret that you have not received a response to your cancellation request. This is certainly not the level of service we aim to provide. We will prioritize this matter and ensure that your cancellation request is processed promptly.
Please expect to hear from us in due course as we work to resolve this matter to your satisfaction. Thank you for your patience and understanding.
Best regards,
Affinity Health Management Team.
Please note that a Complaints Officer has attempted to contact you, however, to no avail.
Warm regards,
Affinity Health Management Team.
Please note that a Complaints Officer has attempted to contact you, however, to no avail.
Warm regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer was in contact with the Main Member of the policy on the 7th of February 2025 and the above concerns raised was discussed.
Warm regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer was in contact with the Main Member of the policy on the 7th of February 2025 and the above concerns raised was discussed.
Warm regards,
Affinity Health Management Team.